Service Performance (Table Service Restaurant, Add-On Tax)

Operations performance report that shows service metrics.

Description

The Service Performance report is an operations performance report that consists of pie charts, a bar chart, a scatter chart, and tables that show service metrics. This report shows KPIs by day part to highlight the most profitable and least profitable times of day. This report is for table service restaurants with add-on taxes.

Permission: Sales and Operations.

Data Retention Category: Daily and Fixed Period Totals. See Data Retention Limits for more details.

Report Tags

Simphony, RES 3700, e7, Add On Tax, and Table Service.

Total Net Sales by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-56 Total Net Sales by Day Part

Metric	Data Format	Description
Day Part	Percent	Day part net sales as a percent of all day part net sales in the pie chart.

Total Guest Count by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-57 Total Guest Count by Day Part

Metric	Data Format	Description
Day Part	Percent	Day part guest count as a percent of all day part guest counts in the pie chart.

Total Check Count by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-58 Total Check Count by Day Part

Metric	Data Format	Description
Day Part	Percent	Day part number of checks as a percent of all day part number of checks in the pie chart.

Total Table Turns by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-59 Total Table Turns by Day Part

Metric	Data Format	Description
Day Part	Percent	Day part table turns as a percent of all day part table turns in the pie chart.

Net Sales and Labor Cost by Quarter Hour

Visualization: Bar chart.

Permission: Sales and Operations.

Table 4-60 Net Sales and Labor Cost by Quarter Hour

Metric	Data Format	Description
Net Sales	Currency	Net sales on the left-hand side of the Y axis.
Labor Cost	Currency	Labor cost on the right-hand side of the Y axis.
Quarter Hour	Time	Quarter hour time period on the X axis.

Profitability by Quarter Hour

Visualization: Scatter Plot.

Permission: Sales and Operations.

Table 4-61 Profitability by Quarter Hour

Metric	Data Format	Description
Net Sales	Currency	Net sales on the Y axis.
Labor Cost	Currency	Labor cost on the X axis.

Service by Day Part and Quarter Hour

Visualization: Table.

Permission: Sales and Operations.

Table 4-62 Service by Day Part and Quarter Hour

Metric	Data Format	Description
Total Row	Variable	The top row of the table shows totals for each metric.
Time Period	String	Day part or quarter hour. Drills down to All Checks Fixed Period.
Net Sales	Currency	Net sales. Drills down to Net Sales.
Percent of Total Net Sales	Percent	Day part or quarter hour sales as a percent of total net sales.
Labor Cost	Currency	Labor cost. Drills down to Labor Summary.
Labor Cost Percent	Percent	Labor cost as a percent of net sales.
Guest Count	Integer	Number of guests. Drills down to Guests.
Average Spend per Guest	Currency	Average spend per guest.
Checks Begun Count	Integer	Number of checks. Top level drills down to Checks report. Day part, hour, or quarter hour drill down to All Checks Fixed Period.
Average Spend per Check	Currency	Average spend per check.
Table Turns	Integer	Number of table turns. Drills down to Tables.
Average Dining Time	Time duration	Average dining time. Drills down to Tables.

Service by Hour and Quarter Hour

Visualization: Table.

Permission: Sales and Operations.

Table 4-63 Service by Hour and Quarter Hour

Metric	Data Format	Description
Total Row	Variable	The top row of the table shows totals for each metric.
Time Period	String	Hour or quarter hour. Drills down to All Checks Fixed Period.
Net Sales	Currency	Net sales. Drills down to Net Sales.
Percent of Total Net Sales	Percent	Hour or quarter hour sales as a percent of total net sales.
Labor Cost	Currency	Labor cost. Drills down to Labor Summary.
Labor Cost Percent	Percent	Labor cost as a percent of net sales.
Guest Count	Integer	Number of guests. Drills down to Guests.
Average Spend per Guest	Currency	Average spend per guest.
Checks Begun Count	Integer	Number of checks. Top level drills down to Checks report. Day part, hour, or quarter hour drill down to All Checks Fixed Period.
Average Spend per Check	Currency	Average spend per check.
Table Turns Count	Integer	Number of table turns. Drills down to Tables.
Average Dining Time	Time duration	Average dining time. Drills down to Tables.