Unreferenced Refunds

Unreferenced refunds return money to a cardholder without using an original payment transaction reference.

To issue an unreferenced refund, create a check with a negative total (for example, by voiding the transaction), select Auth & Pay, and present the card to be refunded at the payment device. Most payment devices do not support MOTO refunds.

The availability depends on the configuration, user permissions, settlement status, and payment provider support.

Note:

Unreferenced refunds are disabled by default for Oracle Payment Cloud Service.

For more information on unreferenced refunds with Oracle Payment Cloud Service, see Unreferenced Refunds in the Oracle Payment Cloud Service Configuration and Reporting Online Help.