Configuring the Behavior of Production Counters

In order for production items to increment and decrement, at least one KDS Display Type must be set to 3 - Prep. For example, if the property is configured only for a KDS Display Type of 2 - Expo, the production items will not increment or decrement. You must have at least one Prep display. KDS Display Types contains more information.

1. Select the property, click Setup, and then click KDS Controllers.
2. Double-click the KDS Controller record to open it.
3. On the General tab, configure the following settings:

   • Production Count Increment Type: Select when to add ordered items to the production counter.

     • To increase the production counter as soon as workstation operators end the current round of a check, select 1 - Sent from POS.

     • To increase the production counter when workstation operators send checks to the KDS, select 2 - Sent (Fired) from EXPO. Oracle recommends using this option in a non-DOM environment. Dynamic Order Mode (DOM) contains more information.

   • Production Count Decrement Type: Select when to decrease the count of items from the production counter.

     • If menu items appear on two or more prep stations and you want the application to decrease the count when any prep station bumps the item, select First Prep Done.

     • To decrease the count when all prep stations bump the item, select All Prep Done. When using this option, you must set all order devices to DOM when the revenue center is in DOM and all order devices to non-DOM when the revenue center is in non-DOM.

     • To decrease the count when the Expo station bumps the order, select Expo Done.

4. Click Save.