15 Collecting Debug Data

Note:

Throughout this document you will see reference to the directory C:\opapps54. In OC RDC 5.4 implementations whereby a fresh/new Middle Tier Server is deployed, this directory is correct as stated, however for OC RDC 5.4 environments whereby the Middle Tier Server was historically part of an OC RDC 5.2.x application environment, and this Server was retained as part of the application upgrade to OC RDC 5.4, then in all scenarios this document states C:\opapps54, the alternate value C:\opapps52 should be used in its place.

If you encounter problems in RDC, Oracle Support may ask you to collect diagnostic information from the application. There are various diagnostics that can be enabled.

Oracle Support provides instructions on the traces you need to collect depending on the type of error you encounter. This chapter provides instructions on how to collect the various trace files and log files for analysis by Oracle Support.

For more information, see:

• Displaying Document Numbers in the RDC Application
  
• Displaying Discrepancy IDs in the RDC Application
  
• Debugging the Migration Utility
  
• Debugging the Patient Data Report
  
• RDC Log Files
  
• Debugging Performance Issues in the Data Entry Window
  
• Tracking Scalability Data for RDC