Edit a topic state

1. In the left navigation pane, click the Settings icon ().
2. In the Configure System section, click Manage Topic Workflow Configurations.
3. Click the Row Action menu () for a configuration, and then click Manage Topic States.
4. Click the Row Action menu () for a state, and then click Edit.
5. Modify the Name of the topic workflow state.

   If you modify a state name, any topics currently in that state are updated automatically.

   Note:

   You can rename the state named Init. However, it is always considered to be the initial state for a topic and is assigned automatically to every new topic created.
6. Modify the Description of the topic workflow state.
7. In the Possible next states field, specify the states that users can assign to a topic in this state.

   Note:

   If state transitions are changed and these transitions are referenced in Topic State Changed email notification rules, you need to first edit the notification rule. A list of the affected email notification rules is displayed.
8. To select a state, click Select States.
9. To indicate that a state closes a topic when it is assigned, select This is a final state. To work with a topic that is in a final state and visible to all work teams, a user must have the Reopen Topic work team permission, and a state other than Final must be defined as a possible next state. This allows the user to reopen the topic and change its current state to that non-final state before editing it further.

   Note:

   The topic workflow configuration may also require that all of a topic's actions be in a final state before the topic itself can be assigned a final state. See Edit Workflow Configuration Options.