In the left navigation pane, click the Settings icon
().
In the Configure System section, click Manage
Topic Workflow Configurations.
Click the Row Action menu () for a configuration, and then click Manage Topic
States.
Click the Row Action menu () for a state, and then click Edit.
Modify the Name of the topic workflow state.
If you modify a state name, any topics currently in that state
are updated automatically.
Note:
You can rename the state named Init. However, it is always considered to
be the initial state for a topic and is assigned automatically to every new
topic created.
Modify the Description of the topic workflow
state.
In the Possible next states field, specify the states
that users can assign to a topic in this state.
Note:
If state transitions are changed and these transitions are referenced in
Topic State Changed email notification rules, you need to first edit the
notification rule. A list of the affected email notification rules is
displayed.
To select a state, click Select States.
To indicate that a state closes a topic when it is assigned, select
This is a final state. To work with a topic that is
in a final state and visible to all work teams, a user must have the Reopen
Topic work
team permission, and a state other than Final must be defined as a
possible next state. This allows the user to reopen the topic and change its
current state to that non-final state before editing it further.
Note:
The topic workflow configuration may also require that all of a topic's
actions be in a final state before the topic itself can be assigned a final
state. See Edit Workflow Configuration Options.