In the left navigation pane, click the Settings icon
().
In the Configure System section, click Manage
Topic Workflow Configurations.
Click the Row Action menu () for a configuration, and then click Manage Topic
States.
To add a topic workflow state, click Add State.
Type the Name of the topic workflow state.
Type the Description of the topic workflow state.
In the Possible next states field, specify the states
that users are able to assign to a topic in this state.
To select a state, click Select States.
To indicate that a state closes a topic when it is assigned, select
This is a final state.
To work with a topic that is in a final state and visible to any
work team, you must have the Reopen Topic work team
permission, and a non-final state, such as Reopened, must be
defined as a possible next state. You can then reopen the topic and change
its current state to a non-final state before editing it further.
Note:
The topic workflow configuration may also require that all of a topic's
actions be in a final state before the topic itself can be assigned a final
state. See Edit Workflow Configuration Options.
After you define the workflow states for topics and define the fields that
store topic information, you should review the level of
access assigned to each field and state. When you add a new
state, by default every topic field is editable when the topic is in that
state. You can modify the level of access for each field to hidden, visible,
editable, or required for the new state.