Arrive (Check In) to a Visit in Patient Portal

The arrival (check-in) process allows you to complete any remaining forms and lets your care team know that you have arrived.

Note:

This process might be called check-in, arrival, I'm Here, or a similar name, depending on your healthcare organization and settings. Visits might be called appointments or encounters.

Depending on your organization and account settings, you might receive an email or text message alert to remind you when it is time to arrive (check in). If the get ready (preregistration) process is not yet completed, the notification might indicate that your details are still missing.

Appointment cards on the Today dashboard include a Confirm Arrival or I'm Here or similarly name button (depending on the type of account) that you can select after you have arrived to your appointment. The steps in this process might be available to you up to 30 minutes in advance, depending on your organization.

Note:

The arrival (check-in) process is available only during the time period set by your organization, such as 30 minutes before an appointment starts until 15 minutes after it starts. For example, if an appointment is scheduled for 12:30 p.m., the arrival window might be 12:00 p.m. to 12:45 p.m. This time frame is not adjustable,

• You cannot complete the arrival process earlier than this time frame.
• Do not start the arrival steps until you are physically present at the office (excluding video visits).
• If you arrive later than the appointment time allows, your appointment might be marked as Missed.
• If you were unable to complete any preregistration details before the arrival period starts, you must complete them during the arrival process.
• You might be unable to skip steps if you are preregistering as part of the arrival process.

When you are physically present at the provider's office, complete the arrival (check-in) steps:

1. Access the patient portal. If you already have an account, sign in (log in) to the patient portal.

   Note:

   • If you do not yet have an account but you were given an invitation or a unique link, follow the instructions provided to start the get ready process. You might need to enter your legal first name, legal last name, and date of birth to verify your identity.
   • Invitations and links expire after a set number of days. If your invitation or link has expired, contact your provider's office or care team to request a new one
2. If you manage multiple connected health profiles, optionally switch to a different health profile.
3. On the navigation menu or visit details, and select Confirm Arrival or I'm Here or a similarly named button.
   Alternatively, select the appropriate button when viewing the visit details.

   Note:

   If the card says Register (or similarly named button) instead, you are not yet within your check-in time frame. You can still complete your forms and details by selecting the button to get ready. You will need to complete additional information. See Get Ready for Your Visit Using Patient Portal for more information.
   The Pre-Visit Registration page is displayed. This page allows you to scroll down to review and verify your personal details and complete any questionnaires or forms needed at this time. Depending on your organization and visit type, the following sections may be included:

   • Identification
   • Personal information
   • Gender
   • Race and Ethnicity
   • Insurance
   • Guarantor
   • Emergency Contact
   • Questionnaires
   • Consent Forms
4. Review and update your pre-visit registration details as needed. For some types of information, you may need to discuss these updates with the provider's office when you arrive to the visit.
5. When you are ready, select Confirm Arrival (or similarly named button). The clinic is sent notice that you have arrived.