Create an Account and Enroll in the Patient Portal

The Patient Portal gives you access to your or your patient's electronic health record (EHR) and the services available.

To gain access to Patient Portal, you need an account. The enrollment process to create a new account might look slightly different to you, depending on your healthcare organization.

Note:

To enroll for someone else, your profile must be connected to that other person before you can access your Patient Portal account. Contact your provider's office to request new profile connections or their removal.

To enroll in Patient Portal:

1. Access the enrollment workflow for your organization through one of the following methods:
   • If your provider gives you a link to a sign-in page, open the page and select Create Account. Alternatively, if you are enrolling as an authorized representative (proxy user) for someone else, select Enroll for Another Patient (or similarly named button).
   • If you recently registered for an appointment as a guest, you can optionally select Sign Up for Patient Portal on the appointment confirmation page.
   • If you find an enrollment link on your organization's website, select it to get started.
   • If your provider emails you an invitation to enroll in their patient portal, you can select the unique link to start the enrollment steps.

     Note:

     The link in the invitation is set to expire after a set number of days (typically seven). If your invitation has expired, contact your provider to request a new invitation.
2. Optionally, change the language: Select Language and then select the language you want. The enrollment page is updated to that language.
3. If a Verify Your Identity page is displayed:
   1. Enter your legal first name, legal last name, date of birth, and email address (matching the one you gave your provider) to verify your identity.
   2. If you are enrolling for another patient, you also need to enter the patient's first name, last name, and date of birth (matching the one you gave your provider).
   3. You might be asked to take a CAPTCHA or similar test. Additionally, you might be asked to confirm your account using a one-time passcode. The one-time passcode ensures your account's security.
   The system searches for your patient record. If the system finds your patient record, a Create Your Patient Portal Account page is displayed.

   Note:

   When trying to enroll for another patient, if the system cannot confirm either of your details, or if your profile is not already connected to the other patient, contact the office staff to request a profile connection.
4. Create your patient portal account details. Your username is automatically populated with the email address you provided, but you can optionally change this value to a unique username.
5. Enter a password in the Enter Password box, and enter the same password in the Confirm Password box.

   Note:

   Each organization has different rules for the length and characters required in a password. Expand the password policy information to view the password requirements.
6. Select Continue. The confirmation page is displayed.
7. Select Go to Patient Portal.
8. Sign in to the patient portal using your new username and password.
9. If you manage another patient: After you sign in, switch profiles by selecting your name at the top of the page. Switching profiles allows you to view that person's health record and manage their care, for example, schedule appointments, view vaccine history, request refills on prescriptions, and more. See Act as an Authorized Representative (Proxy User) for more information.