Activate a New Account and Enroll in the Patient Portal

To access Patient Portal, you need an account. The enrollment process to create a new account might look slightly different to you, depending on your healthcare organization.

To enroll in Patient Portal, you need an invitation. Contact your organization to request an invitation. Depending on your organization, you might receive an invitation through email or text message. This invitation includes a link (or button) to activate your account and start the enrollment process.

Note:

Use an email address that only you can access. Shared email accounts can put your personal health information at risk.

Note:

The link in the invitation is set to expire after a set number of days (typically seven). If your invitation has expired, contact your provider to request a new invitation.

To create an account and enroll:

1. Find and open the enrollment invitation sent to you by Oracle or your healthcare organization. This message has a subject of Activate Your Profile (or similar subject line).

   Note:

   If you're unable to find the message, be sure to check your spam folder.
2. Select Activate Your Account (or similarly named button or link) in the email message.
   If your device displays a pop-up message that prompts you to automatically generate a password, optionally follow the onscreen instructions to create and enter a secure password. See your device's Help for more information. Otherwise, close the message to continue.
   The Reset Your Password (or similarly named) page is displayed.
3. Enter a new password in the New Password box, and re-enter the same password in the Confirm New Password box.

   Note:

   Each organization has different rules for the length and characters required in a password. Expand the password policy information to view the password requirements.
4. Select Reset Password (or similarly named button).
   If your device prompts you to save the password for this account to your device, it is recommended that you select Not Now or Never (or similarly named option), especially if you are using a public device, to ensure the security of your account.

   A password confirmation page is displayed that indicates your password has been successfully reset.

   You can now access your organization's Patient Portal and sign in using your new username and password. It is recommended you follow the link provided to you by your organization or open the mobile app on your device.

5. Optionally, select Continue to Sign In to enable multi-factor authentication and secure verification.
6. Find and open the email message that has the subject of Your Profile Password was Reset (or similar subject line). Select the Sign In (or similarly named) button or link in the message.
   Alternatively, to use the mobile app: Install and open the Oracle Health mobile app on your phone. This app is available from the Apple App Store and the Google Play Store. If you are using the mobile app, after you install and open the app, you need to add your organizations to the app before you can continue.
   The sign-in page is displayed.
7. Enter your username and password, then select Sign In. See Sign In to Patient Portal for more information about signing in.

   Tip:

   The username is displayed in the email messages you viewed in the previous steps.

After you sign in, if you manage multiple connected health profiles, optionally switch to a different health profile..

See the topics in this section for additional information.

• Add Organizations to the Oracle Health Mobile App
  Mobile app users may need to add and select their healthcare organization before using the Patient Portal.
• Enable Multi-Factor Authentication During Patient Portal Enrollment
  You may be able to enable multi-factor authentication, sometimes called two-step authentication, as a secure verification step during the enrollment process. These steps may vary depending on your organization.