2 Accounts and Profiles

To start using Patient Portal, you must create an account with a username and password. You can also set a preferred language, update your settings, and update your personal details.

Note:

Account and profile information is displayed for the currently selected profile only. If you manage profiles for others, select the Switch Profile menu (your name) at the top of the page to switch another profile. See Switch Profile Menu for more information.
  • Create an Account and Enroll in the Patient Portal
    The Patient Portal gives you access to your or your patient's electronic health record (EHR) and the services available.
  • Sign In
    You can sign in (log in) to your organization's patient portal after you create an account.
  • Sign Out
    Sign out when you are done using the portal to protect the security of your account and personal details. Signing out is especially important if you use a shared computer.
  • Change the Display Language
    You can set the patient portal's language from the Sign-in page by selecting Language Language. You can also change the language anytime from the User menu.
  • Change a Password
    You can change your password anytime from the Settings page or the sign-in page.
  • Recover a Forgotten Password
    If you forgot your password, you can reset it after you verify your identity. Passwords are changed from the sign-in page.
  • Unlock an Account
    Your account might become temporarily locked if you try to sign in unsuccessfully five times in a row.
  • Delete an Account
    Deleting an account deletes the identity and access management associated with your Oracle Health Patient Portal account.
  • Confidentiality and Sensitive Health Record Details
    Your health record may include certain information marked as sensitive.
  • Act as an Authorized Representative (Proxy User)
    Authorized representatives (also known as a proxy users) are commonly the caretaker or legal guardian of someone else, for example, a child or elderly parent.
  • Pay an Outstanding Balance
    If you have an outstanding balance (unpaid bills), the Today dashboard displays the balance with a Pay Now button.
  • View Access Logs
    The access log displays a list of actions (called events) performed by you or your authorized representative in the health record.
  • Manage User Settings
    You can update your account settings anytime.
  • Manage My Profile
    You can access your profile from the Ask Oracle Ask Oracle menu. If you are currently viewing the account of another person, profile details will be specific to that person.