Recover a Forgotten Password

If you forgot your password, you can reset from the sign-in page.

To recover your password:

1. Access the Sign-In page for your Patient Portal.
   Alternatively, from the navigation menu, select Settings, and then select Sign-In and Security.
2. Select the Forgot Password link under the Password box.
   The Forgot Password page is displayed.
3. Enter your username and select Next. A confirmation message is displayed.

   Tip:

   Your username is displayed in the email messages sent to you during the enrollment process.
   If the username you entered is associated with an active account, a message is sent to the email address that was used to create the account. This message includes instructions for resetting your password.
4. Find and open your email and select the Reset Password (or similar) link or button in the email.

   Tip:

   • Email messages might be located in your spam or trash folder. Be sure to also add the portal name and the healthcare organization's name to your safe list.
   • The email address used to register for Patient Portal may be different from the email address currently on file in your health record. If you do not receive an email with instructions but have another email address, enter that one.
   The Reset Password page is displayed.
5. Enter a new password that meets your organization's requirements, and enter the same password in the Confirm Password box.

   Note:

   Each organization has different rules for the length and characters required in a password. Expand the password policy information to view the password requirements.
6. Select Reset Password to save your changes and reset your password.

You can now return to the Sign In page and enter your username and new password to sign in.