Recover a Forgotten Password

If you forgot your password, you can reset it after you verify your identity. Passwords are changed from the sign-in page.

To recover your password:

1. Access the sign-in page and select Forgot Password under the Password box. The Forgot Password page is displayed.
2. Enter your username and select Next. A confirmation message is displayed. If the username you entered is associated with an active account, a message is sent to that email address that was used to create the account with instructions about how to reset your password.

   Note:

   The email address used to register for the patient portal may be different from the email address currently on file in your health record. If you do not receive an email with instructions but have another email address, enter that one.
3. Find and open your email and select the link for the reset password process.

   Note:

   Email messages might be located in your spam or trash folder. Be sure to also add the portal name and the healthcare organization's name to your safe list.
4. Select the Reset Password (or similar) link in the email. The Reset Password page is displayed.
5. Enter a new password that meets your organization's requirements.

   Note:

   Each organization has different rules for the length and characters required in a password. Expand the password policy information yo view the password requirements.
6. Enter the same password in the Confirm Password box.
7. Select Continue to continue to the Sign In page.
8. On the Sign In page, enter your username and new password to sign in.