Unlock an Account

Your account might become temporarily locked if you try to sign in unsuccessfully five times in a row.

The temporary lockout features keep your health record secure by making sure others cannot keep trying to guess your password. The lockout duration is 24 hours. After the lock-out period, you can try to log in again or reset your password.

Note:

After 24 hours, if you provide the incorrect username and password five additional times, you are locked out for another 24-hour period.

• If your account becomes locked while trying to create a new account from an invitation, contact your provider's office or care team to get a new invitation.
• If your account becomes locked while trying to log in to an existing patient portal account, your account is permanently locked. Contact Help (available from the sign-in page) to request that access your account be restored.