6 Managing EES Response Status

This module allows you to perform a search on processed guest records in EES response file. The Delete option is enabled for guest records that has “Not OK EES” or “Not OK ETIAS” status, and is disabled for guest records that has with “OK” and “NA” status.

Searching for Guest Records

1. From the Navigation Menu, select EES Entry/Exit System, and then Manage EES Response Status.

2. Perform search for guest record using search filters Cruise itinerary, Embarkation Harbor, EES Response Status, First Name, Last Name, Stateroom or Folio Number.

3. Select Search button. The guest records that matching the search criteria appear on Manage EES Response Status listing.

Deleting Guest Record

1. On the Manage EES Response Status Listing page, select guest record with response status “Not OK EES” or “Not OK ETIAS” that you want to delete and click the Ellipsis button.

2. Select Delete button. A confirmation message ‘Delete [Last Name][First Name] from the EES verification? Deleting this guest record, the guest EES Status will be removed.’ will appear.

3. Selecting the Cancel button will close the dialog box and the Delete button will proceed to remove this guest record from the listing.

4. Select Delete button. A confirmation message Record Deleted appear and removes the selected guest records from the listing.