Viewing Guest Stay Statistics

Use Stay Statistics to view a summary of a guest's reservation, stay and revenue statistics. The statistics detail revenue from reservations as well as revenue from all other sources such as passer-by and revenue posted in accounts receivable accounts after the business date is closed.  

With an Oracle Hospitality OPERA Cloud Service, Loyalty subscription you can also view Stay Records - yearly statistics of guest stays, summarized by Revenue Groups . Stay Records are created by the Process Guest Stay Data procedure during the end of day routine and are visible from property and Hub locations. Stay Records are the basis for the creation of Membership Transactions, used to calculate member Award and Tier points.

1. From the OPERA Cloud menu, select Client Relations, select Profiles, and then select Manage Profiles.

2. Enter search criteria, then click Search.

3. Select the profile in the search result, then click I Want To . . . and select Stay Statistics.

   1. Select the Reservation Statistics tab to view the guest’s stay details such as number of nights, arrivals, cancels, no shows, and day use. The statistics also show the revenue generated from the reservations.

   2. Select the Revenue Statistics tab to view revenue generated by the profile.

   3. Select the Stay Records tab to view yearly statistics of guest stays, summarized by Revenue Groups .

      1. Enter the search criteria, then click Search.

      2. Click + to expand the data to show details by property and year including Nights, Cancels, No Shows, Total Booked, Total Stays, Revenue.

      3. Select View Details to display the list of Stay Records for the property and year.