Configuring Guest Enrollments for External Loyalty Programs

Prerequisites for Enrolling Guests in External Loyalty Programs

Generic enrollment allows users to enroll a guest in an external loyalty and/or gaming solution integrated with OPERA Cloud.

• If the Enrollment Systems Integrated with OPERA Cloud OPERA Control is set to Loyalty, OPERA Cloud uses the Default Membership Type OPERA Control to retrieve the membership type. Next, it retrieves the External Database configured on the membership type and retrieves the associated Outbound System. Lastly, the Service Path configured in the Outbound System is retrieved and OPERA Cloud performs the outbound call.

• If the Enrollment Systems Integrated with OPERA Cloud OPERA Control is set to Gaming, OPERA Cloud uses the Default PTS Membership Type OPERA Control to retrieve the membership type. Next, it retrieves the External Database configured on the membership type and retrieves the associated Outbound System. Lastly, the Service Path configured in the Outbound System  is retrieved and OPERA Cloud performs the outbound call.

Outbound Configuration

• Outbound System - configure the Outbound System sections on CRM Generic and Gaming.

• External System - configure the External System.

• External Database - configure an External  Database for the CRM and select the Outbound System configured.

OPERA Controls

1. Activate the Enrollment OPERA Control function.

2. Update the Enrollment Systems Integrated with OPERA Cloud OPERA Control setting to determine the type of enrollment system(s) active: Loyalty, Gaming.

3. For Loyalty enrollment, set the Default Membership Type OPERA Control setting. The Default Membership Type selected is the membership that automatically populates when adding a new membership to a profile, enrollment, and the membership used for linking a profile membership to a reservation.

4. For Gaming enrollment, set the Default PTS Membership Type OPERA Control setting. The Default PTS (Player Tracking System) Membership Type is used for comp-accounting functionality.

Membership Type Configuration

Update the Membership Type with the External Database to be used for enrollment.

Role Manager

Assign the New Enrollment task to the required roles.