Configuring Membership Type Awards

Award points are redeemed for awards configured for the primary membership type. Awards can take the form of room rate, packages, upgrades, or guest folio settlement. Awards can be offered based on specific dates, the member's tier or level and other factors.

Note:

Awards are view-only for the primary membership type when the Loyalty Membership Configuration OPERA Control is active.

Adding Membership Type Rate Awards

The award is a points-based stay. Rate codes must be identified as eligible for point redemption. (Available when the Loyalty Package Award OPERA Control is active). For more information, see Configuring Rate Code Financial Details

From the Administration menu, select Client Relations, then Membership Management, then Membership Types.
Enter search criteria, then click Search.
Select the membership type and click the vertical ellipse Actions menu and select Edit.
Click the Awards link.
Click New and complete the following generic fields:
1. Award Code: Enter an Award code.
2. Membership Level: Select a membership level from the list for eligibility to receive this award. Other membership levels are not eligible for this award.
3. Award Based On: If an existing award is being edited, this field is read-only. If this is a new award, select the down arrow to select the basis of the award. Different screens will appear after your selection, dependent upon the type of award being created. Options include: Rate, Package, Upgrade, Other, Payment
4. Label: Enter a descriptive name for the award. This description appears on reports, folios, and elsewhere to describe the award.
5. Start Sell Date: Enter or select the date when this award becomes available to sell.
6. End Sell Date: Enter or select the date when this award is no longer available to sell.
7. Sequence: Enter a sequence number for this award.
8. Description: Enter a text description of this award. Use this area to provide any details about the award that might be useful, for example, when describing the award to members.
9. Cancellation Policy
  1. Cancel Penalty Days: If a reservation is booked using award points, this is the number of days before the arrival date by which the reservation may be canceled without penalty. Zero indicates that the reservation may be canceled any time up to and including the arrival date without incurring a penalty. The Cancel Penalty Charge field specifies the penalty incurred. (This option applies to awards based on Rates, Packages, and Upgrades only).
  2. Cancel Penalty Charge: The flat number of award points, or the percentage of the award points, that are forfeited if the guest cancels the reservation fewer than the number of days specified in Cancel Penalty Days before the arrival date. (This option applies to awards based on Rates, Packages and Upgrades only).
    1. Points: Enter the number of points to be deducted from member's point balance when cancellation penalty is applied.
    2. Percentage: Enter to percentage of points to be deducted from member's point balance when cancellation penalty is applied.
10. Nights: Select this check box to set the Number of Nights and determine how many nights are going to be considered a penalty for the specific award.
  1. Number of Nights: Number of Nights to be considered a penalty for the specific award. This works in conjunction with the existing 'Cancel Penalty Day' and 'Cancel Penalty Charge' fields on the award setup. For example, if an award is equal to 1000 points per night, the 'Cancel Penalty Charge' is configured to 50% of points, and the new 'Number of nights' is configured to '2', for a reservation booked for 3 nights, where 1000 points were deducted per night, when canceled, the first 2 nights (500X2) will be penalized and the last 1000 points will be returned to the guest.
11. Membership Award Rates
  1. Click New.
    1. Property: Select the property the award can be redeemed from.
    2. Rate Codes: Select the rate codes (enabled for points redemption) to associate with this award. For more information, see Configuring Rate Code Financial Details.
  2. To delete, click the vertical ellipsis Actions menu and select Delete.
    1. Click Delete to confirm.
12. Click Save.

Adding Membership Type Package Awards

The award is a points-based package, such as champagne, chocolates, or a personal service such as golf privileges or spa services. Package codes must be identified as eligible for point redemption. For more information, see Configuring Package Code Definition

From the Administration menu, select Client Relations, then Membership Management, then Membership Types.
Enter search criteria, then click Search.
Select the membership type in the search result, then click the vertical ellipse Actions menu and select Edit.
Click the Awards link
Click New and complete the following generic fields:
1. Award Code: Enter an Award code.
2. Membership Level: Select a membership level from the list for eligibility to receive this award. Other membership levels are not eligible for this award.
3. Award Based On: Select Package from the list
4. Label: Enter a descriptive name for the award. This description appears on reports, folios, and elsewhere to describe the award.
5. Start Sell Date: Enter or select the date when this award becomes available to sell.
6. End Sell Date: Enter or select the date when this award is no longer available to sell (optional).
7. Sequence: Enter a sequence number for this award.
8. Description: Enter a text description of this award. Use this area to provide any details about the award that might be useful, for example, when describing the award to members.
9. Cancellation Policy
  1. Cancel Penalty Days: If a reservation is booked using award points, this is the number of days before the arrival date by which the reservation may be canceled without penalty. Zero indicates that the reservation may be canceled any time up to and including the arrival date without incurring a penalty. The Cancel Penalty Charge field specifies the penalty incurred. (This option applies to awards based on Rates, Packages, and Upgrades only.)
  2. Cancel Penalty Charge: The flat number of award points, or the percentage of the award points, that are forfeited if the guest cancels the reservation fewer than the number of days specified in Cancel Penalty Days before the arrival date. (This option applies to awards based on Rates, Packages and Upgrades only.)
    1. Points: Enter the number of points to be deducted from member's point balance when cancellation penalty is applied.
    2. Percentage: Enter to percentage of points to be deducted from member's point balance when cancellation penalty is applied.
10. Membership Award Packages
  1. Click New.
    1. Property: Select the property the award can be redeemed from.
    2. Package Codes: Select the package codes (enabled for points redemption) to associate with this award. For more information, see Configuring Package Code Definition
  2. To delete, click the vertical ellipsis Actions menu and select Delete.
    1. Click Delete to confirm.
11. Click Save.

Adding Membership Type Upgrade Awards

The award is a points-based room type upgrade.

From the Administration menu, select Client Relations, then Membership Management, then Membership Types.
Enter search criteria, then click Search.
Select the membership type in the search result, then click the vertical ellipse Actions menu and select Edit.
Click the Awards link.
Click New and complete the following generic fields:
1. Award Code: Enter an Award code.
2. Membership Level: Select a membership level from the list for eligibility to receive this award. Other membership levels are not eligible for this award.
3. Award Based On: Select Upgrade from the list
4. Label: Enter a descriptive name for the award. This description appears on reports, folios, and elsewhere to describe the award.
5. Start Sell Date: Enter or select the date when this award becomes available to sell.
6. End Sell Date: Enter or select the date when this award is no longer available to sell (optional).
7. Sequence: Enter a sequence number for this award.
8. Based On Room Group: Select check box to base the upgrade on a room group.
9. Description: Enter a text description of this award. Use this area to provide any details about the award that might be useful, for example, when describing the award to members.
10. Cancellation Policy
  1. Cancel Penalty Days: If a reservation is booked using award points, this is the number of days before the arrival date by which the reservation may be canceled without penalty. Zero indicates that the reservation may be canceled any time up to and including the arrival date without incurring a penalty. The Cancel Penalty Charge field specifies the penalty incurred. (This option applies to awards based on Rates, Packages, and Upgrades only.)
  2. Cancel Penalty Charge: The flat number of award points, or the percentage of the award points, that are forfeited if the guest cancels the reservation fewer than the number of days specified in Cancel Penalty Days before the arrival date. (This option applies to awards based on Rates, Packages and Upgrades only.)
    1. Points: Enter the number of points to be deducted from member's point balance when cancellation penalty is applied.
    2. Percentage: Enter to percentage of points to be deducted from member's point balance when cancellation penalty is applied.
  3. Nights: Select this check box to set the Number of Nights and determine how many nights are going to be considered a penalty for the specific award.
    1. Number of Nights: Enter the number of nights to be considered a penalty for the specific award. This works in conjunction with the existing 'Cancel Penalty Day' and 'Cancel Penalty Charge' fields on the award setup. For example, if an award is equal to 1000 points per night, the 'Cancel Penalty Charge' is configured to 50% of points, and the new 'Number of nights' is configured to '2', for a reservation booked for 3 nights, where 1000 points were deducted per night, when canceled, the first 2 nights (500X2) will be penalized and the last 1000 points will be returned to the guest
11. Membership Award Room Type Upgrades
  1. Click New.
    1. Property: Select the property the award can be redeemed from.
    2. From Room Type/Group: Select the room type/group from the list that the guest will be upgraded from.
    3. To Room Type/Group: Select the room type/group from the list that the guest will be upgraded to.
    4. From Date: Enter or select the date to define the period when this upgrade may be awarded.
    5. To Date: Enter or select the date to define the period when this upgrade may be awarded.
    6. Points Required: Enter the number of points required to redeem this award.
  2. To delete, click the vertical ellipsis Actions menu and select Delete.
    1. Click Delete to confirm.
12. Click Save.

Adding Membership Type Payment Awards

The award allows a guest to apply their points balance toward settlement of their reservation account (guest folio) balance. Ensure a sales charge (revenue) transaction code is configured to post the award settlement. (Available when the Loyalty Payment Award OPERA Control is active). For more information see Additional Steps for Payment Awards Configuration. (Available when the Loyalty Payment Award or Loyalty Payment Award with Eligible Transactions OPERA Controls are active). When the Loyalty Payment Award with Eligible Transactions OPERA Control is active, ensure the Point Redemption check box is selected on eligible sales charge and wrapper transaction codes.

From the Administration menu, select Client Relations, then Membership Management, then Membership Types.
Enter search criteria, then click Search.
Select the membership type in the search result, then click the vertical ellipse Actions menu and select Edit.
Click the Awards link.
Click New and complete the following generic fields:
1. Award Code: Enter an Award code.
2. Membership Level: Select a membership level from the list for eligibility to receive this award. Other membership levels are not eligible for this award.
3. Award Based On: Select Payment from the list
4. Label: Enter a descriptive name for the award. This description appears on reports, folios, and elsewhere to describe the award.
5. Start Sell Date: Enter or select the date when this award becomes available to sell.
6. End Sell Date: Enter or select the date when this award is no longer available to sell (optional).
7. Sequence: Enter a sequence number for this award.
8. Description: Enter a text description of this award. Use this area to provide any details about the award that might be useful, for example, when describing the award to members.
9. Award Cost
  1. Points Required: Enter the number of points required to redeem this award.
  2. Award Value: Enter a currency value of the award. Currency is determined by the Central Currency OPERA Control . If the property currency is different than the central currency, currency exchange will occur based on the configured membership exchange rates.
  3. Max Percent Allowed: Enter the maximum percentage of the account balance that the member can pay with points.
10. Membership Award Financial Transactions
  1. Click New.
    1. Property: Select the property the award can be redeemed from.
    2. Transaction Code: Select the sales charge (revenue) transaction code used to post the award settlement.
  2. To delete, click the vertical ellipsis Actions menu and select Delete.
    1. Click Delete to confirm.
11. Click Save.

Adding Membership Type Other Awards

The award consists of a product or service offered by a third party, such as a selection from a gift catalogue.

From the Administration menu, select Client Relations, then Membership Management, then Membership Types.
Enter search criteria, then click Search.
Select the membership type in the search result, then click the vertical ellipse Actions menu and select Edit.
Click the Awards link.
Click New and complete the following generic fields
1. Award Code: Enter an Award code.
2. Membership Level: Select a membership level from the list for eligibility to receive this award. Other membership levels are not eligible for this award.
3. Award Based On: Select Other from the list.
4. Label: Enter a descriptive name for the award. This description appears on reports, folios, and elsewhere to describe the award.
5. Start Sell Date: Enter or select the date when this award becomes available to sell.
6. End Sell Date: Enter or select the date when this award is no longer available to sell (optional).
7. Sequence: Enter a sequence number for this award.
8. Description: Enter a text description of this award. Use this area to provide any details about the award that might be useful, for example, when describing the award to members.
9. Award Cost
  1. Points Required: Enter the number of points required to redeem this award.
  2. Award Value: Enter a currency value of the award. Currency is determined by the Central Currency OPERA Control . If the property currency is different than the central currency, currency exchange will occur based on the configured membership exchange rates.
10. Click Save.

Editing Membership Type Awards

From the Administration menu, select Client Relations, then Membership Management, then Membership Types.
Enter search criteria, then click Search.
Select the membership type in the search result, then click the vertical ellipsis Actions menu and select Edit.
Click the Awards link
Enter search criteria, then click Search.
Select the membership type award in the search result, then click the vertical ellipsis Actions menu and select Edit.
1. Update the details.
2. Inactive: Select check box to update award to inactive status.
Click Save.

Deleting Membership Type Awards

From the Administration menu, select Client Relations, then Membership Management, then Membership Types.
Enter search criteria, then click Search.
Select the membership type in the search result, then click the vertical ellipsis Actions menu and select Edit.
Click the Awards link
Enter search criteria, then click Search.
Select the membership type award in the search result, then click the vertical ellipsis Actions menu and select Delete.
Click Delete to confirm.