Using the Housekeeping Board

The Housekeeping Board provides you with room and room status information plus reservation and profiles details for each room, if applicable.

Using the Housekeeping Board you can search and update the status of a room or a range of rooms.

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Room Status refers to the current cleaning status of the room:

Inspected (IP) : An optional status to indicate a clean room has been inspected by a supervisor (Available when the Inspected Status OPERA Control is active).
Clean (CL) : Indicates the room has been serviced and is clean.
Pickup (PU) : An optional status to indicate a minimum “touch-up" housekeeping service is required. This might occur if the room is occupied for only a few minutes and only needs refreshing (available when the Pickup Status OPERA Control is active).
Dirty (DI) : Indicates the room is dirty and requires a cleaning service.
Out of Service (OS) : Indicates the room is unavailable for occupancy, but remains part of inventory availability and could be sold (Available when the Out of Service OPERA Control is active).
Out of Order (OO) : Indicates the room is not available for the front desk for assignments and is removed from inventory availability. Out of Order rooms affect RevPAR, average rate, and occupancy calculations (Available when the Out of Order OPERA Control is active).

To set a room Out of Order or Out of Service, use the specific options Managing Out of Order and Managing Out of Service.

As part of the End of Day procedures, the status of occupied rooms is updated according to the Update Occupied Room Status OPERA Control. The status of vacant rooms is updated according to the Update Vacant Room Status OPERA Control. Refer to OPERA Controls – Room Management.

When the Discrepant Rooms OPERA Control is active, you can also update the housekeeping status of room(s) to identify a skip or sleep discrepancy with Front Office.

When the Turndown OPERA Control is active, you can update the turndown status of rooms(s) as needed.

When the Guest Service Status OPERA Control is active, an integrated system such as a PBX can set a Guest Service Status on rooms.

You can manage Guest Service Status from the Housekeeping Board. The Service Statuses available are:

Make up room
Do Not Disturb

You can set the Do Not Disturb (DND) Guest Service Status from the Housekeeping Task Sheet Companion.

The following logic applies in relation to Guest Service Status:

For a reservation room move, the Do Not Disturb and/or Make Up Room status are removed.
Make Up Room status is removed during the End of Day process.
Do Not Disturb status is retained after the End of Day process.
For reservation check out, the Do Not Disturb and Make Up Room statuses are removed.

Modifying Display Options

From the OPERA Cloud menu, select Inventory, select Room Management, and then select Housekeeping Board.
Enter search criteria and click Search.
Click Display Options:
1. Reservation Information. Select to display reservation information for each room. The display of guest names is determined by the Show Guest Name in Task Sheets and Housekeeping Board task assigned to roles.
2. Turndown. Select to display turndown (available when the Turndown OPERA Control is active).
Click Close.

Updating Room Status

From the OPERA Cloud menu, select Inventory, select Room Management, and then select Housekeeping Board.
Enter search criteria and click Search.
Select one or more rooms from the search results.
Click Update Room Status:
1. The selected rooms are listed on the Set Room Status screen.
2. Prioritize: Select to prioritize the room(s) in the task sheet companion.
3. Status: Select a room status:
  1. Inspected: An optional status to indicate a clean room has been inspected by a supervisor (available when the Inspected Rooms OPERA Control is active).
  2. Clean: Indicates the room has been serviced and is clean.
  3. Pickup: An optional status to indicate a minimum “touch-up" housekeeping service in required (available when the Pickup Rooms OPERA Control is active).
  4. Dirty: Indicates the room is dirty and requires cleaning service.
Click Close.

Updating Housekeeping Status (Discrepancy)

This functionality is available when the Discrepant Room OPERA Control is active.

Amending the Housekeeping status results in a discrepancy between Housekeeping and Front Office status. The outcome is either a Sleep or Skip discrepancy for the front office to resolve. Refer to Viewing Room Discrepancies.

From the OPERA Cloud menu, select Inventory, select Room Management, and then select Housekeeping Board.
Enter search criteria and click Search.
Select one or more rooms from the search results.
Click Update Room Status:
1. On the Set Room Status screen, click the + symbol on Housekeeping Status to expand this area.
2. Select Vacant or Occupied.
Click Close.

Updating Guest Service Status

This functionality is available when the Guest Service Status OPERA Control is active. You can update Service Status only on rooms with a service status set.

From the OPERA Cloud menu, select Inventory, select Room Management, and then select Housekeeping Board.
Enter search criteria and click Search.
Select one or more rooms from the search results.
Click Update Room Status:
1. On the Set Room Status screen, click the + symbol on Guest Service Request to expand this area.
2. Select Do Not Disturb, Make up Room, or No Status.
Click Close.

Updating Turndown Status

This functionality is available when the Turndown OPERA Control is active.

From the OPERA Cloud menu, select Inventory, select Room Management, and then select Housekeeping Board.
Enter search criteria and click Search.
Select one or more rooms from the search results.
Click Update Room Status:
1. On the Set Room Status screen, click the + symbol on Turndown Status to expand this area.
2. Select Completed, Requires, or Not Required.
Click Close.

Prioritizing a Room

Use Prioritize to update the cleaning priority of a room in the Housekeeping Task Sheet Companion.

From the OPERA Cloud menu, select Inventory, select Room Management, and then select Housekeeping Board.
Enter search criteria and click Search.
Select one or more rooms from the search results.
Click Update Room Status:
1. Select the Prioritize check box to prioritize the room(s) in the task sheet companion.
Click Close.

Generating the Housekeeping Details Report

From the OPERA Cloud menu, select Inventory, select Room Management, and then select Housekeeping Board.
Enter search criteria and click Search.
Click the horizontal ellipsis and select Report.
1. Enter Report Parameters.
2. Select a Report Destination.
3. Refer to Generating Reports.
Click Process.