OPERA Controls — Profile
The following tables outline the functions, parameters, and settings that can be configured in the OPERA Controls Profile group.
Table 11-52 OPERA Controls — Profile Functions
| FUNCTION | RELATED FUNCTION / PARAMETER / SETTING | DESCRIPTION |
|---|---|---|
|
ADVANCED TITLE [ADVANCED_TITLE] |
Allows you to define multi-word salutations for the same title and language using suffix designations. |
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CONTACTS [CONTACTS] |
Enables the creation of contact profiles linked to company or agent profiles. A guest profile can be identified as a contact profile also. Contacts can be linked to reservations as the reservation contact. (Enabled on activation of OPERA Cloud Sales & Event Management Essentials, Standard or Premium subscription). |
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ADDRESS TYPE TO COPY WHEN CREATING LINKED PROFILE [COPY_ACC_CON_ADDRESSTYPE_COPY] |
Specifies the address information copied automatically when creating a linked profile based on the address type. Valid values:
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DEFAULT CONTACT ADDRESS TYPE [DEFAULT_CONTACT_ADDRESSTYPE] |
Specifies the default contact address type. Valid
values:
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DEFAULT PHONE TYPE FOR A CONTACT [DEFAULT_CONTACT_PHONETYPE] |
Select the Phone Type that is the Default Phone Type when creating Contact Profiles. When the Mandatory Communication Details OPERA Control is active, the selected Phone Type is mandatory when creating Contact profiles. |
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PHONE TYPE TO COPY WHEN CREATING LINKED PROFILE [COPY_ACC_CON_PHONETYPE_COPY] |
Specifies the phone information copied automatically when creating a linked profile based on the phone type. Valid values:
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FUTURE & PAST STAYS [FUTURE_AND_PAST_STAYS] |
Enables viewing information from existing future and past reservations connected to a profile. |
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GUEST PROFILE MATCH [GUEST_PROFILE_MATCH] |
Enables the ability to fetch a guest profile using |
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CLIENT ID [GUEST_CLIENT_ID] |
Determines if the Client ID is to be considered, only when
performing a profile search using |
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EMAIL ADDRESS [GUEST_EMAIL_ADDRESS] |
Determines if the Email Address is to be considered, only
when performing a profile search using |
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FIRST NAME [GUEST_FIRST_NAME] |
Determines if the First Name is to be considered, only when
performing a profile search using |
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IDENTIFICATION TYPE AND VALUE [GUEST_IDEN_TYPE_VALUE] |
Determines if the Identification Type and Value is to be
considered, only when performing a profile search using |
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LAST NAME [GUEST_LAST_NAME] |
Determines if the Last Name is to be considered, only when
performing a profile search using |
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MEMBERSHIP TYPE AND NUMBER [GUEST_MEMBERSHIP_TYPE_NUMBER] |
Determines if the Membership Type and Number is to be considered,
only when performing a profile search using |
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SUBSCRIPTION TYPE AND VALUE [GUEST_SUBS_TYPE_VALUE] |
Determines if the Subscription Type and ID is to be considered,
only when performing a profile search using |
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|
IATA COMPANY TYPE [IATA_COMP_TYPE_ACTIVE] |
Provides the ability to define a Travel Agent or Company Type on the profile. |
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INCOGNITO [INCOGNITO] |
Enables the ability to identify specific guests as incognito and use a pseudonym (celebrities, for example). |
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KEYWORD [KEYWORD] |
Allows any number of keywords to be attached to a profile in order to associate a variety of identifying information with the profile. This information can be entered in the Keyword field when searching for profiles and as a filter for reporting. |
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PROFILE AUTO MERGE [PROFILE_AUTO_MERGE] |
Enables the ability to configure profile auto match rules and the ability to manage the auto-merge process result. |
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PROFILE LOOKUP [LOOKUP] |
Enables the ability to perform profile lookup in integrated systems and download profiles to OPERA Cloud. |
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DEFAULT EXTERNAL SYSTEM FOR LOOKUP [DEFAULT_EXTERNAL_SYSTEM_FOR_LOOKUP] |
The Default External System for Lookup. Applicable when External Lookup Behavior setting = Simultaneous or Force. A value can only be selected when Outbound configuration is setup at Global (Chain ) level. |
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EXTERNAL LOOKUP BEHAVIOR SETTING [EXTERNAL_LOOKUP_BEHAVIOR] |
This setting controls how the Profile Look Up results will be displayed. There are three options available.
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PROFILE TYPES FOR LOOKUP [PROFILE_LOOKUP_TYPES] |
Indicates the profile types for which the profile lookup
can be conducted Valid values:
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PROFILE MAILING PRIVACY [PRIVACY] |
Enables the privacy tab in the Correspondence panel, displaying fields related to guest to opt-in or opt-out of receiving promotional mailings. |
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PRIVACY DEFAULT [PRIVACY_DEFAULT_OPTED_IN] |
Defaults the following options in the Correspondence panel
for new Guest and Contact profiles:
|
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|
PROFILE PROTECTION [PROFILE_PROTECT] |
Enables the ability to lock a profile subscribed with an external system, to prevent updates in OPERA Cloud. Users with the Override Profile Protection tasks assigned to the role(s) may override the protection. |
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PROFILE PROTECTION TYPE [PROFILE_PROTECTION_TYPE] |
Enables specifying the type of profile protection. By Profile Type, allows you to configure profile protection rules per profile type. By Profile, enables a protection flag in the profile overview panel of each profile; when active the profile protection rules are then applied. Valid values:
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PROFILE REVENUE STATISTICS [PROFILE_REVENUE_STATISTICS] |
Displays revenue bucket summary information in Profile Stay Statistics, Revenue Statistics tab. |
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RELATIONSHIPS [RELATIONSHIPS] |
When enabled, various relationships between the profiles can be established. Family relationship such as mother-daughter or corporate relationship such as parent-company and subsidiary are configurable. Rate entitlements (negotiated rates) can also be inherited to related profiles using relationships. (Enabled on activation of OPERA Cloud Sales & Event Management Essentials, Standard or Premium subscription). |
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RELATIONSHIPS RATE INHERIT [RELATIONSHIPS_RATE_INHERIT] |
Enables profiles to inherit negotiated rates from associated profile relationships. |
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SCHEDULED ACTIVITIES [PROFILE_ACTIVITIES] |
Provides the ability to view and manage scheduled leisure activities when integrated with a leisure activity management solution. For more information, see Configuring Scheduled (Leisure) Activities |
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STAY RECORDS [STAY_RECORDS] |
Enables the ability to create, import, and view Stay Records in profile Stay Statistics. Stay Records are yearly statistics of guest stays generated during Night Audit with the "Process Guest Stay Data" procedure, summarized by Revenue Groups, and are the basis for the creation of Membership Transactions, used to calculate member Awards and Tier points. Note: The configuration of Membership Revenue Groups and Membership Revenue Types is required to display revenue summary in Stay Records. With an OPERA Cloud Service, Loyalty subscription, Stay Records can automatically create Membership Transactions. |
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VIP [VIP_STATUS] |
Provides the ability to track VIP level on guest profiles and filter reservation searches and reports based on VIP value. Global Alerts and Auto Attach can also reference VIP status. |
Table 11-53 OPERA Controls — Profile Parameters
| PARAMETER | RELATED FUNCTION / PARAMETER / SETTING | DESCRIPTION |
|---|---|---|
|
ACCOUNT FORECAST [ACCOUNT_FORECAST] |
Enables the ability to setup room night and revenue forecast on sales account profiles. Forecast is setup per property and by calendar month or fiscal period according to the Reporting Period OPERA Control |
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ADDRESS VALIDATION [ADDRESS_VALIDATION] |
Enables real-time postal address validation via Oracle partner
solutions. Requires an account with a supported address validation
partner.
Note: Profile sharing must be active. |
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ADDRESS VALIDATION SYSTEM [ADDRESS_VALIDATION_SYSTEM] |
Defines the integrated address validation solution. |
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ADDRESS VALIDATION PROFILE TYPES [ADDRESS_VALIDATION_PROFILE_TYPES] |
Defines the profile types for address validation. |
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ADDRESS VALIDATION COUNTRY CODES [ADDRESS_VALIDATION_COUNTRY_CODES] |
Defines the address countries for address validation. |
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ALLOW DUPLICATE IDS [ALLOW_DUPLICATE_IATA] |
Allows duplicate IDs (CorpID, IATA, SourceID) for Company, Travel Agent, and Source profile types. |
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AUTO GENERATE CLIENT ID [AUTO_GENERATE_CLIENT_ID] |
Automatically generates an ID for newly created Profiles. This ID is referred to as Client ID for Guest/Group, Corporate ID for Company, and IATA for Travel Agent /Source. |
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GENERATE ID FOR PROFILE TYPES [AUTO_GENERATE_ID_TYPES] |
Indicates the profile types where the ID should be generated automatically. |
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BYPASS CORP ID VALIDATION [BYPASS_CORP_ID_VALIDATION] |
When enabled, if the value in the Corp ID field is prefixed with ZZ , OPERA Cloud does not validate the Corp ID. |
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EXTENDED ACCOUNT NAME SEARCH [EXTENDED_ACCOUNT_NAME_SEARCH] |
Account Name search to include Name 2 and Name 3 for Company, Travel Agent and Source profiles. Using this search may increase the search time. |
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E-CERTIFICATE REDEMPTION [ ECERTIFICATE_REDEMPTION] |
Activates the e-Certificate functionality. |
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EXCLUDE RESTRICTED PROFILES FROM PURGE [PURGE_EXCLUDE_CASH_BL_IND] |
Exclude Restricted Profiles from purge routine. |
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IATA VALIDATION [IATA_YN] |
Enables real time validation of IATA numbers entered in Travel Agent profiles using an Outbound request to the IATA (CheckACode) Webservice. Note: A subscription to the IATA CheckACode service is required. |
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IATA OVERRIDE [IATA_OVERRIDE] |
When this parameter is enabled, you can override IATA validation and enter an invalid IATA number after the system gives a warning. This parameter is dependent on the IATA VALIDATION parameter. |
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MANDATORY COMMUNICATION DETAILS [MANDATORY_COMMUNICATION_DETAILS] |
Enables mandatory communication entry during profile creation and guest enrollment according to the Guest Email Type, Guest Phone Type, Company Phone Type, and Default Phone Type for a Contact OPERA Control settings. |
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MANDATORY COMMUNICATION DETAILS [MANDATORY_COMMUNICATION_DETAILS] |
Enables mandatory communication entry during profile creation and guest enrollment according to the Guest Email Type, Guest Phone Type, Company Phone Type, and Default Phone Type for a Contact OPERA Control settings. |
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MERGE CONTACT WITH DIRECT GUESTS [MERGE_CONTACT_GUEST] |
Enables merge of Contacts with Direct Guests. |
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MERGE PROFILE OWNERS [MERGE_PROFILE_OWNERS] |
Enables to Control if Owners are Merged with Profiles. |
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OVERRIDE ENVELOPE GREETING [OVERRIDE_ENVELOPE_GREETING] |
Override the current value of envelope greeting whenever title is changed. |
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PERSONAL INFORMATION PROTECTION [PERSONAL_INFORMATION_PROTECTION] |
Activates additional security procedures which include anonymization of profile data. |
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NUMBER OF DAYS UNTIL ANONYMIZATION [NUMBER_OF_DAYS_FOR_ANONYMIZATION] |
Defines the number of days after the last activity occurs in which the requested profile can be anonymized. |
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PROFILE DISCOUNTS [PROFILE_DISCOUNTS] |
Enables configuring discounts for negotiated rates. |
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DEFAULT PROFILE DISCOUNT REASON SETTING [DEFAULT_PROFILE_DISCOUNT_REASON] |
Specifies the default discount reason in the Discount Reason field of the reservation when a profile with a discount is attached. Valid values:
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PROFILE DISCOUNTS PRIORITY SETTING [PROFILE_DISCOUNTS_PRIORITY] |
Specifies the priority when applying profile discounts on a reservation when multiple eligible profiles exist. Valid values:
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PROFILE NAME VALIDATIONS [PROFILE_NAME_STRING] |
Enables the configuration of Profile Name Validation and performs a match and validation based on the Profile Type and Name String configured for Company, Travel Agent, and Source profiles. |
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PROPERTY ACTION CODES [PROPERTY_ACTIONCODES] |
Determines if profile action codes are property specific [Y] or centrally administered [N]. |
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PUBLISH PROFILE BUSINESS EVENTS WITH MODIFIED NEGOTIATED RATES [PUBLISH_PROFILE_BE_UPDATED_NEG_RATES] |
When active, only New, Modified and Deleted Negotiated Rates are included in the Profile Business Events. |
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RESTRICT PROFILE MERGE WITH CURRENT AND FUTURE RESERVATIONS [DISALLOW_PROF_MERGE_CURR_FUT_RESV] |
Enables merging source and travel agent profiles with current or future reservations. |
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RESTRICTION / FLAGGED REASONS [RESTRICTION_FLAGGED_REASONS] |
Enables specifying a list of values for profile flagged and AR identified reasons. |
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SALES INFORMATION [SALES_INFORMATION] |
Enables the Sales Information panel for Company, Travel Agent, Source, and Contact profiles. Sales information is used to track sales related details such as account type, territory and business potential. Accounts and contacts can also be added to mailing lists and reports. For more information, see Managing Sales Information. |
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PROPERTY COMPETITION CODES [PROPERTY_COMPETITION_CODES] |
Determines if property competition codes are property specific [Y] or centrally administered [N]. |
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PROPERTY PRIORITY [PROPERTY_PRIORITY] |
Determines if profile priority codes are property specific [Y] or centrally administered [N]. |
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PROPERTY ROOMS POTENTIAL CODES [PROPERTY_ROOMS_POTENTIALS] |
Determines if property rooms potential codes are property specific [Y] or centrally administered [N]. |
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STORE EXTERNAL EMAILS [STORE_EXTERNAL_EMAILS] |
Activates the ability to view and save emails received from
partner systems through the Oracle Hospitality Integration Cloud Service.
When the Contact OPERA Control is active for Contact profiles it is
available with:
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SUBSCRIPTION MANAGEMENT [SUBSCRIPTION_MGMT] |
Activates profile subscription management functionality. When OPERA Cloud is integrated to a system that manages profiles, profiles can be subscribed to that system. When a profile is updated, the changes can be automatically updated to all subscribed systems. |
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EXTERNAL SYSTEM TO AUTO SUBSCRIBE PROFILES [EXTERNAL_SYSTEM_TO_AUTO_SUSCRIBE_PROFILES] |
Select the external database(s) to auto create subscriptions when creating a new profile. |
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SUSPENDED PRIMARY MEMBERSHIP PROFILES [SUSPENDED_PRIMARY_MEMBERSHIP_PROFILES] |
Activates the management of Suspended Primary Membership Profiles for use with OPERA Xchange Interfaced Property Management Systems. |
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TAX ID VALIDATION [TAX_ID_VALIDATION] |
Ability to validate the Tax ID number entered on the profile. Code: Description: India Tax ID validation for GSTIN/UIN number. |
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TAX1 NO FIELD [TAX1_NO_FIELD] |
Select the Tax ID validation function that will be associated
with the |
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TAX2 NO FIELD [TAX2_NO_FIELD] |
Select the Tax ID validation function that will be associated
with the |
Table 11-54 OPERA Controls — Profile Settings
| SETTING | DESCRIPTION |
|---|---|
|
COMPANY ADDRESS TYPE [COMPANY_ADDRESS_TYPE] |
The Default Address Type for new non-guest profiles. |
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DATA RESIDENCY PROFILE NATIONALITY [DATA_RESIDENCY_PROFILE_NATIONALITY] |
For selected Nationalities, redirect the create and update Profile actions using Service Locator. This functionality requires Service Locator configuration in addition to this control being defined. |
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NON GUEST PHONE TYPE [NON_GUEST_PHONE_TYPE] |
Select the Phone Type that is the default Phone Type when creating Sales Accounts (Company, Travel Agent, Source) and Group profiles. When the Mandatory Communication Details OPERA Control is active, the selected Phone Type is mandatory when creating Sales Accounts and Group profiles. |
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DEFAULT MEMBERSHIP TYPE [DEFAULT_MEMBERSHIP_TYPE] |
Populates the selected membership type automatically when adding a new membership to a profile and the membership used for linking a profile membership to a reservation. Valid values:
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GUEST ADDRESS TYPE [INDIVIDUAL_ADDRESS_TYPE] |
Specifies the default address type for a guest profile. Valid values:
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GUEST EMAIL TYPE [GUEST_EMAIL_TYPE] |
Select the Email Type that is the default Email Type when creating guest profiles or enrolling guests. When the Mandatory Communication Details OPERA Control is active, the selected Email Type is mandatory when creating guest profiles or enrolling guests. |
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GUEST PHONE TYPE [INDIVIDUAL_PHONE_TYPE] |
Select the Phone Type that is the default Phone Type when creating guest profiles or enrolling guests. When the Mandatory Communication Details OPERA Control is active, the selected Phone Type is mandatory when creating guest profiles or enrolling guests. |
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HOUSEKEEPING PROFILE NOTE TYPE [HOUSEKEEPING_PROFILE_NOTE_TYPE] |
Select the Note Type within the Individual/Contact Note Group to auto populate to the reservation housekeeping Room Instructions; displayed in the Task Sheet Companion and output on several Task Sheet Report styles. |
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PURGE ADDRESS COUNTRY [PURGE_ADDRESS_COUNTRY] |
Purges guest profiles only from the selected country codes. Valid values:
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PURGE DAYS [INACTIVE_DAYS_FOR_GUEST_PURGE] |
Purges guest profiles with no activity after the specified number of days Valid values:
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PURGE DAYS FOR INCOMPLETE PROFILES [PURGE_INCOMPLETE_PROFILE_DAYS] |
Purges guest profiles after this number of days of no activity and without Address1, Address2, and a defined Communication Method (for example, phone, fax, or email). Valid values:
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PURGE LAST STAY DAYS [PURGE_LAST_STAY_DAYS] |
Purges guest profiles after this number of days of no stay activity. Valid values:
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PURGE MINIMUM STAYS [PURGE_MIN_STAYS] |
Purges guest profiles whose number of stays is less than this number. Valid values:
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RESTRICT PROFILE FIELDS CHANGES AFTER FOLIO CREATION [O9_RESTRICT_FOLIO_PROFILE_CHANGES] |
Restrict users from updating selected profile details once a folio is created for a Payee and/or Guest profile. Valid values:
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Parent topic: About OPERA Controls