Assigned Work Items

Overview

The Assigned Work Items page displays active work items that are assigned to users.

The page provides a queue-level view of work in progress across the team. Queue administrators can use this page to review and manage assigned work items, regardless of the user to whom each work item is assigned.

This page is available only to queue administrators. Users who have only the Queue User role cannot access the page, and the page does not appear in the view selector for those users.

Table 1. Assigned Work Items Access
Role	Access
Queue User	No access. The view is hidden.
Queue Admin	Full access. Displays all assigned work items across every queue where the user holds the Queue Admin role.

Work Items Displayed

The page displays active work items that are assigned to users in queues for which the signed-in user has the Queue Admin role.

The page is not limited to work items assigned to the queue administrator.

Unassigned work items do not appear on this page. To review or assign work items that do not have an owner, use the Unassigned Work Items page.

Page Layout

The Assigned Work Items page uses a queue-tab layout.

Each tab represents a queue that the queue administrator manages and displays the number of assigned work items in that queue. Select a tab to display the assigned work items for that queue.

A chevron at the end of the tab row indicates that additional queue tabs are available.

Header Actions

Header actions apply to the view as a whole or to a set of rows selected using the checkboxes in the first column.

Assign Work Items in Bulk

Reassigns one or more selected work items to a chosen user in a single action.

Steps

Select one or more work items using the checkboxes in the first column.
Click Assign in the header.
Select the target user. The list of eligible users is based on the users who are eligible for the queue.
Confirm to reassign all selected work items to that user.

Assign requires at least one row to be selected. If no rows are selected, a validation message is shown and no action is taken. Bulk assignment operates within a single queue. All selected work items must belong to the same queue tab.

Row-Level Actions

The actions available for a work item depend on the work item status, whether the work item is on hold, and the queue administrator’s access privileges.

For information about common row-level actions, see the Row-Level Actions section in the My Work Items page.

Resolve is not available on this page. A user can resolve only a work item that is assigned to that user.