Check for an invalid shipment

You must perform this task if your study uses an integration with Almac or Catalent Clinical Supply Services.

• For Almac Global Depot Network: The status of a shipment changes to Invalid when an issue occurs with the shipment request. You must cancel an invalid shipment so that a new shipment can be created the next time inventory runs.
• For Catalent Clinical Supply Services: The status of a shipment changes to Invalid when Catalent Clinical Supply Services cancels the shipment request. You must cancel an invalid shipment so that a new shipment can be created the next time inventory runs.

1. Navigate to the Shipments tab. For step-by-step instructions, see Access the Shipments tab
2. Locate the shipment in the table.
   • If you know the shipment ID, enter it in the Search by Shipment ID field, above the table and to the right, and press Enter.
   • If you don't know the shipment ID, find the shipment using the Site and Created Date columns.
3. Check the status of the shipment in the Status column:
   • If the status is Confirmed, your depot received the shipment request successfully, and you can fulfill the shipment.
   • If the status is Invalid, an issue occurred, such as a system outage, and the depot was unable to process the shipment request. Either you or someone from the sponsor should cancel the shipment and allow the resupply process to create a new shipment.