Specify a password for Support Cloud

Anyone who enters support tickets must specify a password for a Support Cloud account. For example, a small group can create tickets for the entire organization, or everyone can create their own tickets.

To get help figuring out the right support model for your organization, talk to your Oracle Project Manager.

To specify your password for Support Cloud:

1. Determine whether you have a Support Cloud account for another Oracle Life Sciences product. If so, skip the second step.
2. Specify your password for Support Cloud using one of the following steps:
   • If you are someone who manages access to Oracle Clinical One Platform (such as a delegated administrator), look for the Welcome email from [e-mail]. The email contains a subject line of HSGBUCLINICALONE | Order #<order_number> | <organization_name> and the following first line: Welcome to Oracle Cloud and thank you for purchasing Oracle’s products and services.

     Note:

     This email is typically sent within a day or two of the point of contact setting up the Oracle Cloud account.
   • If you are not a delegated administrator, after the people who manage access to Oracle Clinical One Platform receive the Welcome email (described above), open Support Cloud, and select Register.
3. If you need more help, you can:
   • Select Tutorial to watch a video.
   • At the bottom of the page, select Global Support Numbers, and then expand the section for Clinical One Cloud Service.