Viewing Delivery Details

6 Viewing Delivery Details

This section describes how to view the details of a delivery. The option to view the delivery details is available on the Inbound, Outbound and All Deliveries page.

To view the delivery details, follow the steps below:

Select a row on the deliveries page.
Click the ellipsis. The View option appears.
Click View. The Delivery Details for the selected row appear. The Delivery ID is displayed at the top of the Delivery Details page. The Delivery Details contain the following tabs:

Note:

You can move to the next or back to the previous delivery record in the list page by using the arrow keys above the delivery ID.

Overview

The Overview tab of the Delivery Details contains the following information:

Table 6-1 Delivery Status Section — Overview

Field	Description
Status	Displays the current status of the delivery. The following values are available: pending enroute pickup enroute dropoff pickup complete dropoff complete enroute return returned canceled error
Courier Tracking	Tracking URL from the provider, such as Uber. When clicked, the tracking URL is displayed in a new browser tab.

Table 6-2 About Delivery Section — Overview

Field	Description
Created Date and Time	Displays the date and time when the delivery was created.
Created By	Displays the email address who created the delivery.
Delivery Type	The delivery type of the current delivery.
Package Count	The number of packages of the current delivery.
Value of Items	The value of the current delivery.
Reference Number	The reference number of the delivery.
Tip	The amount of the tip.

Delivery Details

The Delivery Details tab contains the following information:

Table 6-3 Cancel Details Section — Delivery Details

Field	Description
Canceled By	Displays who canceled the current delivery. Possible values are provider, courier, or customer.
Cancel Reason	Displays the cancel reason for the current delivery.
Undeliverable Action	Action for the delivery that could not be delivered.
Undeliverable Reason	The reason the delivery was undeliverable.

Note:

The cancel details section only displays if a delivery is in a canceled, enroute return, or returned status.

Table 6-4 Proof of Delivery Section — Delivery Details

Field	Description
Verification	When the delivery is not in dropoff complete status, the following displays based on what was set when the delivery was created: Contact Required - If the value is yes for contact required. Signature Requested - If the value is yes for signature required. Picture Requested - If the value is yes for picture required. Age Verification Requested - If there is a value for minimumAge. When the delivery is in dropoff complete status, the following will display based on the verification the courier completed at dropoff: Signature Captured - If there is a value for dropoff verification. Picture Captured - If there is a value for dropoff verification. Age Verified - If the value is yes for dropoff verification identification verified.
Undeliverable Preference	Depending on the settings made when the delivery was created, the following is displayed. Return to Pickup Location Leave at Door — only applicable to outbound deliveries

Field

Description

Verification

When the delivery is not in dropoff complete status, the following displays based on what was set when the delivery was created:

Contact Required - If the value is yes for contact required.
Signature Requested - If the value is yes for signature required.
Picture Requested - If the value is yes for picture required.
Age Verification Requested - If there is a value for minimumAge.

When the delivery is in dropoff complete status, the following will display based on the verification the courier completed at dropoff:

Signature Captured - If there is a value for dropoff verification.
Picture Captured - If there is a value for dropoff verification.
Age Verified - If the value is yes for dropoff verification identification verified.

Undeliverable Preference

Depending on the settings made when the delivery was created, the following is displayed.

Return to Pickup Location
Leave at Door — only applicable to outbound deliveries

Pickup and Dropoff

The Pickup and Dropoff tab contains the following information:

Table 6-5 Pickup Information Section — Pickup and Dropoff

Field	Description
Pickup Date and Time Window	Displays the date and time frame for the current delivery. Note: The displayed date and time is local to the pickup or dropoff location.
Pickup Address	Displays the pickup address the current delivery.
Pickup Notes	Displays the pickup notes for the current delivery.

Table 6-6 Dropoff Information Section — Pickup and Dropoff

Field	Description
Dropoff Date and Time Window	Displays the date and time frame for the current delivery. Note: The displayed date and time is local to the pickup or dropoff location.
Dropoff Address	Displays the dropoff address for the current delivery.
Dropoff Notes	Displays the notes for the current delivery.

Package Details

The Package Details tab contains the following information for each package of the current delivery:

Note:

You can switch between the imperial and the metric system by selecting the Imperial or Metric button above the Package section.

Table 6-7 Package Section — Package Details

Field	Description
Package Size	Displays the size description of the package. If unavailable, package dimensions display.
Package Value	Displays the value of the package.
Package Link	Contains a link to the label for each package. When clicked, the label opens in a new browser tab.
Contents of Package	Displays what the package contains.

Status History

The Status History tab displays a record of each status the delivery has been in since creation. The most recent status is displayed at the top of the list, determined by the created date and time stamp of each status change. The displayed times are reflected in the time zone local to the pickup or dropoff location.

Cancel Delivery

This section describes how to cancel a delivery. You can cancel a delivery from the Inbound, Outbound and All Deliveries page when the delivery is still pending.

Note:

The option to cancel a delivery is also available in the delivery details tabs when the status is pending. The button is labeled Cancel Delivery.

To cancel a delivery, follow the steps below:

Select a row on the deliveries page.
Click the ellipsis. The Cancel option appears.
Click Cancel. The system validates if the status is still pending.
- If the status of the delivery is pending, you are prompted to confirm the cancellation.
  
  Figure 6-1 Confirm Cancellation Prompt
  - Select a Cancel Reason from the list and click Yes to cancel the selected delivery. A success message is displayed.
    
    Note:
    The list of values displayed in the Cancel Reason dropdown menu are the values configured in the Foundation Data - Reason Codes Setup. For more information, see the Configure Reason Codes section.
- If the status of the delivery is not pending, you receive an error message.

Recreate a Delivery

This section describes how to recreate a delivery. You can recreate a delivery from the Inbound, Outbound and All Deliveries page.

Note:

The option to recreate a delivery is also available in the delivery details tabs. The button is labeled Recreate Delivery.

To recreate a delivery, follow the steps below:

Select a row on the deliveries page.
Click the ellipsis. The Recreate option appears.
Click Recreate. The system takes you to the Start Delivery page. The fields contain the values of the delivery you selected. For more information about creating a delivery, see Create a Delivery.

Note:

The process does not copy information that is likely to be unique to each delivery, for example, the amount of the tip or, the scheduling of the delivery.