1. Modern View Online Help
  2. Broker Details

49 Broker Details

Purpose: Use the Broker Details window to review the details of an order line that:

  • Was backordered and submitted to the Order Broker for fulfillment (brokered backorder), even if the line was not fulfilled through the Order Broker and has returned to standard warehouse processing or has shipped, or

  • Is on an order that:

    • Originated in Order Administration, and the customer picks up at a store location where the merchandise is already available (store pickup order), or

    • Originated in Order Administration, and ships to a store location where the customer picks it up (ship-for-pickup order), or

    • The Order Broker sent to Order Administration for shipment directly to the customer (delivery order), or

    • The Order Broker sent to Order Administration for shipment to the originating store location, where the customer picks it up (pickup order).

Each field on this window is display-only.

Note:

This window does not display activity related to changing the setting of the order’s Under Review flag in Order Orchestration based on the order’s hold status in Order Administration. This activity can occur if the Send Held Orders to OROB (M18) system control value is selected; see that system control value for a discussion.

How to display:

Note:

The Brokered link displays only for items fulfilled through integration with the Order Broker.

For more information:

  • Broker Details Options for step-by-step instructions on the actions you can perform on the Broker Details window.
  • Fields on Broker Details for a description of the fields on the Broker Details window.
  • Order Broker Integration in the Classic View online help for background on different types of orders fulfilled through integration with Order Orchestration’s Order Broker module.

Broker Details Options

Purpose: No additional actions are available on the Broker Details window.

For more information:

Fields on Broker Details

Purpose: The following information displays on the Broker Details window.

  • Item Description (unlabeled field below the Broker Details title)
  • Item ID (unlabeled field in parentheses to the right of the Item Description)
  • SKU Description (unlabeled field below the Item Description and Item ID)
  • Delivery Type (Broker Delivery Type): This field is blank if the delivery type is Brokered Backorder. The Delivery Type field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.
  • Originating Location
  • Pickup Location: This field is blank if the order is shipped to the customer.
  • Request ID: This field is blank for requests whose status is canceled, closed, rejected, ready, or waiting.
  • Last Inquiry

  •  Current Status: The code and description of the current Order Broker Status of the order line. Note that there will not be a corresponding record for the status in the Activity Table if the current status was received from Order Orchestration in response to a status inquiry request.

Activity Table

The Activity table tracks the status of the brokered item. For each activity, the table displays the date and time of the activity, the status of the activity, the associated fulfilling location, and the quantity associated with the activity.

The system adds an activity to this table only when the status, fulfilling location, or quantity changes.

Multiple locations?

  • If you use the split order and split line options and the Order Broker cannot find a single location to fulfill a brokered backorder line, it might split the across multiple fulfilling locations; splitting can occur either when the Order Broker initially receives the order, or if the first assigned location rejects the line and the Order Broker “reshops” it. The Use Split Order (L56) system control value controls this option in Order Administration, while the Allow Split Order and Allow Split Line settings at Order Broker’s Preferences screen control these options in Order Orchestration. In this situation, there is a single request ID assigned by Order Orchestration.
  • If the Create Separate Picks for Ship for Pickup Orders (L89) system control value is selected and a line on a ship-for-pickup order splits across multiple warehouses for shipment, Order Administration creates a separate SubmitOrder request to Order Orchestration for each warehouse. In this situation, each SubmitOrder request creates a separate request ID assigned by Order Orchestration.

Note:

It is not possible to have a split line on other types of Order Orchestration orders.

Brokered activities display in descending activity date and time sequence.

For more information: