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31 Create Misship

Overview: Use the Create Misship panel to enter information on a mistaken shipment for the order ship-to and process the return of the misshipped item. The misship might be an item that was shipped instead of the correct item, or that was inadvertently included when shipping with the correct item(s) on the order.

The information you define at the Create Misship panel includes:

  • Item to return
  • Quantity to return
  • Return reason
  • Return disposition
  • Warehouse and warehouse location where the order should be returned

If multiple items were shipped by mistake, you need to complete this panel for each misshipped item.

How to display: Select Create Misship at the Ship-To Panel of the Order Summary page.

For more information:

Creating a Misship

Purpose: Use the Create Misship panel to enter information on a mistaken shipment for the order ship-to and process the return. The misship might be an item that was shipped instead of the correct item, or that was inadvertently included when shipping the correct item(s) on the order.

How to display: Select the Create Misship option for an order at the Ship-To Panel of the Order Summary panel.

Note: This option is available only if:

  • There has been at least one shipment billed on the order.
  • The order is not currently locked by another user or session, or by the system.
  • You have authority to the Enter/Maintain Orders (OEOM) menu option and Order Maintenance Access (A22) secured feature.
  • You have authority to the Enter Return Authorization (A28), Receive Return Authorization (A29), and Credit Return Authorization (A34) secured features.
  • You have authority to the Maintain Order with Printed Quantity (J05) secured feature if there is a printed quantity on any order line,
  • For a brokered backorder, you have authority to the Maintain Brokered Fulfillment Orders (B20) secured feature if the order is from Order Orchestration.
  • If the Payment at POS for Ship for Pickup (L60) system control value is selected, the order cannot be a ship-for-pickup order, based on the Broker Delivery Type.
  • If the Suppress Returns for Retail Pickup/Delivery (L88) system control value is selected, the order cannot be a retail pickup or delivery order, based on the Broker Delivery Type. This exclusion applies regardless of whether the order originated in Order Administration or in an external system, such as Xstore.

Any time you select to update the information on an order, the system locks the order so that it cannot be maintained by another user while you are making updates; see Display of a Locked Order.

For more information:

Misship updates: When you create a misship:

  • An inventory transaction is processed if you use a return disposition value set to update inventory.
  • When inventory is updated, an item location record is created if it did not already exist.
  • A “no charge” order line with a negative quantity is added to the order for the misship.

Create Misship Options

Purpose: Use the Create Misship panel to enter information on a mistaken shipment for the order ship-to and process the return. The misship might be an item that was shipped instead of the correct item, or that was inadvertently shipping with the correct item(s) on the order.

To create the misship:

  1. Select Create Misship at the Ship-To Panel of the Order Summary panel. See Create Misship for information on when the Create Misship option is available.
  2. Enter the Item ID that was shipped by mistake. If you are not sure of the Item ID, see Search for an Item or SKU for information on searching.

    Note:

    You cannot create a misship for a set item.
  3. Enter a SKU if the misshipped item has SKU’s.
  4. Enter the Quantity to Return.

    Note:

    The message Enter a number between 1 and 99,999 is displayed until you complete the panel.

  5. Select a Return Reason indicating that the item is a misship.

    The Return Disposition defined in the Default Disposition Code (C18) system control value defaults. The return disposition controls whether to return the item to inventory and, if so, it can also define the warehouse and warehouse location where the item is returned. Optionally, you can change the return disposition to another return disposition that you have authority to. See Return Disposition User Authority background. Also, see Return Disposition Scenarios for a discussion.

  6. Depending on the selected Return Disposition, the Warehouse may default. If the return disposition indicates to update inventory, the Warehouse is required. However, besides the warehouse defined for the return disposition, if any, only warehouses that have a record of the item are available for selection.
  7. Depending on the selected Return Disposition, the Warehouse Location may default, or you may need to select it. However, besides the warehouse location defined for the return disposition, if any, only warehouse locations that have a record of the item are available for selection.
  8. Select Return. The panel displays the message The SKU code or Item Number has changed. Please confirm and resubmit the return. This message indicates that the panel has reloaded with the correct warehouse and location for the misshipped item, which may differ from the information that defaulted to the page when you initially opened it.
  9. Select Return again if the warehouse and location are correct to create the misship return.

Windows displaying warning messages: You might see one or more windows asking if you would like to create a primary location for the item, or indicating that a primary location does not already exist. The Allow Multiple Primary Item Locations (D12) system control value controls whether you can create more than one primary location, or whether to simply display a warning message; the Display “No Primary Location Message in Returns (G46) system control value controls whether to display a warning message if there is no primary location defined for the item.

Displayed when? These messages might be displayed if there is not already a record of the returned item in the warehouse location that defaults to this panel, but a primary location for the item already exists; You might also see the message about multiple primary locations when processing the return of an item that has no warehouse location records, such as a Drop Ship item.

Fields on Create Misship

Purpose: The following information displays on the Create Misship panel.

Note:

You can’t create a misship for a set item.
  • SKU. Required if the item has SKU’s.
  • Quantity to Return. Required.
  • Return Reason. Typically, the return reason you select indicates that this is a misship. Required.
  • Return Disposition. Defaults from the Default Disposition Code (C18) system control value. See Return Disposition Scenarios for background on the field requirements at the Create Misship panel based on the selected return disposition. Required.
  • Warehouse. The warehouse where the returned item will be received. This value is used only if the disposition code affects inventory. If there is only a single existing Item Warehouse record for the item, you cannot select a different warehouse. Also, if a warehouse is defined for the return disposition code, this warehouse defaults. May be required based on the return disposition.
  • Warehouse Location. The physical location within the warehouse where the returned item will be received. This value is used only if the disposition code affects inventory. If there is only a single existing Item Location record for the item, you cannot select a different location; however, if the return disposition defines a default return location and warehouse, such as returns location in a virtual returns warehouse, this warehouse and location default. May be required based on the return disposition.

For more information: See: