1. Classic View Online Help
  2. Getting Started

1 Getting Started

About Oracle Retail Order Administration

Oracle Retail Order Administration Cloud Service (OA) manages direct-to-consumer orders, whether they are taken on the website, contact center, or in the retail store.

About this Online Help

The Classic View Online Help describes how to perform the functions available within the entire order process from creation to shipment, and allows customer service representatives (CSR) to manage the exceptions. The online help is available from the help button in each fast path such as from Customer Service OIOM. The help in the application is context sensitive meaning that if you click on the Help icon icon whilst further into the application and not the home screen, the opening page opens to that section of help and not the Contents page. For example, clicking the Help icon icon from Order Inquiry window opens the section of help for OIOM.

To complement the online help there are four guides associated. Direct hyperlinks to these guides are linked from within the online help.

  • The Reports Guide describes the contents of each report and includes links to sample reports.

  • The Technical Guide provides more detailed information to supplement the content in the online help.

  • The Implementation Guide includes information on configuration options, such as defining properties. The system control values (SCV) are documented in this guide.

  • The Integration and Import/Export Guide provides the details of Oracle internal integrations, imports and exports, such as Oracle Retail Customer Engagement (ORCE) and Order Orchestration (OO) integration, and external integrations such as Avalara AvaTax, and Experian EDQ address API.

Contents of the Online Help

The online help consists of the following chapters. Click on a link to go directly to the topic for more information.

  • Configuration and Administration: includes troubleshooting and FAQ’s.

  • Accounting Setup: includes general accounting setup.

  • Customer Service: includes customer maintenance, order inquiry, order maintenance, returns, backorder and soldout process, refunds, and memberships.

  • Fulfillment: includes pick slip generation, drop ship processing, Order Orchestration Drop Ship Manager integration, and shipment confirmation.

  • Installation Setup: includes system control values, number assignment, and secured features.

  • Marketing: includes promotions, source code and offer setup, and list management.

  • Merchandising: includes item maintenance and purchase order maintenance.

  • Order Entry: includes the generic order API.

  • System Operations: includes utilities, periodic processing, authorizations and depositions, the e-commerce interface, stored value cards, the point-of-sale integration, and Order Orchestration integration.

  • Warehousing: includes purchase order receiving and warehouse management.

Navigating within the Online Help

There are several ways to get about within the online help. You can:

  • select the Table of ContentsTOC icon icon on the top right of the page. Drill down or expand the chapters. Right clicking allows you to open the link in a new window or tab.

  • use the Previous Page and Next Page buttons at the bottom of each page to move through the help one page at a time.

  • enter text to search in the Search OHC Search field field at the top of the screen.

  • use CTRL F and start typing to find matching text. Find Find looks for text on the current page only. The filter allows you to select to match the case and/or word. The arrows allow you to rotate between the results.

  • click on an external link to go direct to another associated guide.

Quick Links

For information on: See:

Using the System Control table, including how to set up and change values

System Control Table Components

A particular system control value

System Control Values

Secured features

Setting Up Secured Features

Options available at this home screen such as Quick Find Options: Fast Path, Menu selection, meaning of icons, and so on.

Menu Driver Screen

Where to Look for Additional Help

A variety of guides provide you with complete information about Oracle Retail Order Administration. If you navigated to the help from the application, you can access the main Order Management Suite Cloud Service documentation page from here. Additional guides provide supplemental information.