7 Frequently Asked Questions

If certain screens display fields incorrectly: If you are using Internet Explorer, make sure that you are not displaying the Vendor Portal screens in Compatibility View mode. Compatibility View should be turned off for the Vendor Portal.

Customer data replaced with asterisks? Customer data, including name, company, address, phone numbers, and email addresses, on closed purchase orders can be replaced with asterisks. Often, the retailer purges this data a specified number of days after the purchase order is shipped or canceled.

When a session times out: You advance to the Inactivity Timeout screen if there has been no activity in the Vendor Portal during the number of minutes specified as the Portal UI Timeout interval by the retailer. The Inactivity Timeout screen displays the message “Your single sign-on (SSO) session has timed out due to inactivity and you have been signed out of Supplier Direct Fulfillment Vendor Portal,” and includes the Login option for you to enter your credential again.

Logging out of the Vendor Portal: Oracle recommends to log out of the Vendor Portal and not just close the browser or browser tab; otherwise, you will not be able to log back into the Vendor Portal until the single sign-on session is cleared.

Performing a search

Unless otherwise indicated, codes and names are case-sensitive (A is not the same as a). When searching for a specific record on a screen, you must enter the case correctly; for example, if you are searching for Item # V1000, you must enter V1000 in the Item # field, and not v1000.

Commonly used terms

Some terms commonly used in the Vendor Portal are described below.

Term	Description
calendar control	The easiest way to enter a date is to click the calendar icon () next to the related date field, and then select the date from the calendar control:
CSV	A comma-separated value file, or a text file in which the information fields are enclosed by quotation marks and separated by commas. You can use CSV files to: download pack slip information from the Vendor Portal: see Pack Slip CSV File upload shipment confirmations to the Vendor Portal: see the Purchase Order Shipping Upload screen upload invoices to the Vendor Portal: see the Invoice Upload screen You can use a spreadsheet application such as Microsoft Excel to work with CSV files.
out-of-balance	An invoice detail line is out-of-balance if you change the unit price from the original purchase order unit price by more than the threshold specified by the retailer: for example, the retailer sets a threshold of 10%, and you change the unit price by 15%. Any change to unit price, either higher or lower than the original unit price, triggers out-of-balance evaluation. When you submit the invoice, it does not post automatically to the retailer’s system; instead, it remains in Held status until the retailer either approves or rejects it. The out-of-balance icon () at the Invoice screen indicates if the invoice detail line is currently out-of-balance.
status: purchase order or purchase order line	Possible purchase order and purchase order line statuses are: Cancelled: The retailer has cancelled the line or the purchase order. Complete (multi-line purchase orders only): The purchase order includes more than one line, and the line statuses include a combination of Cancelled and Shipped; there are no remaining open lines. Held: You have held the line(s) on the purchase order from processing. You might put a line on hold if you cannot fulfill it, and are requesting that the retailer cancel it. When a line on a purchase order is on hold, it is not eligible for pack slip generation; or, if a pack slip has already been generated, the line is not eligible for shipment confirmation, and if you use the void/reprint option, the held line is omitted from the new pack slip. In Process: You have generated pack slips for the purchase order or line. New Order: You have not yet generated pack slips for the purchase order or line. Open (multi-line purchase orders only): The purchase order includes more than one line, and the line statuses include at least one line that is Held, In Process, or New Order. Shipped: You have confirmed shipment of the purchase order or line.
status: invoice	Possible invoice statuses are: Approved = The invoice was approved, either automatically or by the retailer, but has not yet posted to the retailer’s system. An invoice ordinarily remains in Approved status for a very short time before it is posted. Held = You have submitted the invoice to the retailer, and the invoice includes at least one line that is out-of-balance. The invoice remains in Held status until the retailer approves or rejects it. New = You selected the Update and Save for Changes option at the Create Invoice Confirmation window, and have not yet submitted the invoice for posting to the retailer’s system. Posted = The invoice has been posted to the retailer’s system for payment processing. Rejected = You submitted an invoice that includes an out-of-balance line to the retailer, and the retailer has rejected it. You can change the invoice so that it no longer contains an out-of-balance line, or you can delete the invoice.
vendor integration	An option that enables a vendor’s system to communicate directly with the Vendor Portal rather than requiring the vendor to use the Vendor Portal screens for some common tasks. See Integrated Vendor Process Flow for more information.

Language and localization

The Data Formats options fields at the Vendor Configuration screen control:

• the language to use on pullsheets and for emails to your organization
• the date/time and numeric formats to use on pullsheets, for system-generated emails to your organization, and on Vendor Portal screens
• The language displayed on Vendor Portal screens is controlled by the locale code appended to the URL for the Vendor Portal.
• The Vendor Portal link embedded in emails opens the Vendor Portal using the default locale for the retailer, which may differ from the Language defined at the Vendor Configuration screen.