Edit Reason Code

Purpose: Use the Edit Reason Code window to review or change a reason code a store associate or manager uses in Store Connect to:

• reject a delivery or pickup order, or a line on a delivery or pickup order
• cancel a pickup or delivery order, or a line on a pickup or delivery order

A cancel reason can also be used to automatically cancel unclaimed pickup orders if the reason code is specified as the Auto Cancel Reason at the Preferences screen.

How to display this window: Click the edit icon () at the Reason Codes screen.

Note:

Only users with Reason Codes authority can display this screen. See the Role Wizard for more information.

Updating a reason code: Update any of the fields described below and click Save, or click Cancel to return to the Reason Codes screen without updating the reason code.

Fields at this window

Field	Description
Organization	The organization where store associates or managers can use the reason code in Store Connect. Display-only.
Code	Purpose: The code identifying the reason to: reject a delivery or pickup order, or a line on a delivery or pickup order cancel a pickup or delivery order, or a line on a pickup or delivery order Your entry can be up to 30 positions.
Description	The description of the reason code. Can be up to 35 positions. Required.
Type	Indicates whether the reason code is used in Store Connect to Reject or Cancel delivery or pickup orders. Note: The window does not prevent you from changing the reason code type, even after an associate has used the code to reject or cancel a delivery or pickup order. Note: The Close type is not currently implemented.
Active	Indicates whether the reason code is currently available for selection by the store associate or manager when canceling or rejecting a line or order in Store Connect. If this reason code is specified as the Auto Cancel Reason at the Preferences screen, it cannot be deactivated. Order Broker uses the Auto Cancel Reason when it automatically cancels unclaimed pickup orders.