Identity Cloud User Synchronization History

Purpose: Use Identity Cloud User Synchronization History screen to review the identity cloud user synchronization jobs that have taken place or are currently running. The screen displays up to 50 records.

For more information: See Identity Cloud User Synchronization for an overview on the identity cloud user synchronization job and background information.

How to display this screen: Click the history icon () next to an Identity Cloud User Synchronization job at the View Active Schedules screen.

Options at this screen

Note:

Only users with View Active Schedules authority can display this screen. See the Role Wizard for more information.
Available only if there are any identity cloud service synchronization records that have not been purged.
History is retained for the number of days specified in the Job History retention setting at the Tenant-Admin screen.

Option	Procedure
Search for a synchronization job	Use the Job Number, Start Date, or Status fields to restrict the displayed synchronization jobs to those that match your entries and click Search: Job Number = Optionally, enter an job ID number to display this synchronization job only. Start Date = Optionally, enter a date to display synchronization jobs that took place on that date. Status = Optionally, select a status of: Error to display a synchronization job that ended in error. Running to display a synchronization job that is currently running for the system. Rejected because another instance of the job was already running. Failed to display synchronization jobs that included any records in error. Success to display synchronization jobs that completed without any errors. Note: You cannot select a status of Paused; however, a job stays in this status only briefly when it switches to another server to complete running.
Understand general errors	If an error occurred for a synchronization job itself, it is displayed in the Error field.

Option

Procedure

Search for a synchronization job

Use the Job Number, Start Date, or Status fields to restrict the displayed synchronization jobs to those that match your entries and click Search:

Job Number = Optionally, enter an job ID number to display this synchronization job only.
Start Date = Optionally, enter a date to display synchronization jobs that took place on that date.
Status = Optionally, select a status of:
- Error to display a synchronization job that ended in error.
- Running to display a synchronization job that is currently running for the system.
- Rejected because another instance of the job was already running.
- Failed to display synchronization jobs that included any records in error.
- Success to display synchronization jobs that completed without any errors.
  
  Note:
  You cannot select a status of Paused; however, a job stays in this status only briefly when it switches to another server to complete running.

Understand general errors

If an error occurred for a synchronization job itself, it is displayed in the Error field.

Fields on this screen

Field	Description
Search fields
Job Number	A unique ID number assigned by Order Broker to identify a synchronization job. Note: A job is associated with a single job number, regardless of whether Order Broker breaks it out into multiple batches for processing.
Start Date	The date and time when the synchronization job started.
Status	Optionally, select a job status from the drop down list and click Search to display jobs that are currently in that status. Possible statuses are: Error (): The entire job failed. Rejected (): The job was rejected because another synchronization was in process. Running (): The job is currently running. Success (): The job ran successfully, even if one or more individual records failed. Note: You can select a status of Paused; however, a job stays in this status only briefly when it switches to another server to complete running, and then Order Broker restarts it automatically.
Results fields:
Job Number	A unique ID number assigned by Order Broker to identify a synchronization job. Note: A job is associated with a single job number, regardless of whether Order Broker breaks it out into multiple batches for processing.
Start Date	The date and time when the job started.
End Date	The date and time when the job ended.
Duration	The amount of time it took for the job to run. HH:MM:SS format, but displayed in MM:SS format if the job took less than an hour.
Submitted By	Indicates how the job was submitted. This could be the ID of the user who submitted or scheduled the job, or the client ID used to authenticate the run job API request message.
Status	Indicates the result of the synchronization job: A green check() indicates that the synchronization was successful, even if one or more individual records failed. Note: The green check is also displayed if there were no records to synchronize. A red X () indicates that an error occurred and the job failed. A yellow triangle () indicates that the synchronization was rejected because another synchronization job was already running. Only one synchronization job can run at the same time. A running man () indicates that the synchronization job is currently running. A pause icon () indicates that the job has paused briefly while it switches to another server to finish running. This status might be displayed only briefly.
Error	Error message, if any. For example, a message is written when the job status is reset, for example: `Running job status was reset by user SYSTEM on 11/28/2021 04:29 PM.`Up to 255 positions. Identity Cloud User Synchronization
Inventory Records	The total number of records in the synchronization.
Inventory Errors	The total number of records that failed to synchronize. See Identity Cloud User Synchronization for background and troubleshooting information.