Non-Merchandise Items in a Blind Return
To return non-merchandise items in a blind return:
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Click Return Item option in the sale screen.
The system prompts whether the customer has a receipt or serial number for the return item.
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Click No.
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Click Return Non-Merchandise.
Xstore Point of Service prompts for the category of non-merchandise item.
Figure 4-13 List of Non-Merchandise Categories
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Select the category of the non-merchandise item:
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Click the category.
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Use the up and down arrows to highlight the correct category, then press the Spacebar.
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Click OK.
Figure 4-14 Security Verification Prompt
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If prompted for a security login to return a gift card or gift certificate, enter the security information or request access from a person with the appropriate security permissions.
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Enter the information required for the item. This will vary depending upon the configuration of your system and the category of the item returned.
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Select the reason for the return:
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Click the reason.
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Use the up and down arrows to highlight the reason, then press Spacebar.
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Click OK.
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If you are prompted for additional information:
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Enter the information.
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Click OK.
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Do one of the following:
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Click Add Tenders to tender the transaction.
Note:
If your store has a maximum amount for a blind return, you may be prompted for manager approval, or you may not be permitted to complete the transaction. Ask your manager for assistance.
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Click Exit Return to return to the sale screen to continue selling items.
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Click Return Item to perform another return (for example, items that appear on an original receipt).
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Click Change Item to modify an item. See Modify a Line Item for more information.
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Click Add Discount to reduce the amount due to the customer.
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Click Return Non-Merch to return a non-merchandise item. See
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Click Item Lookup to find a return item Item ID for a return item. See Item Lookup.
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