1. Classic User Guide
  2. Return Transactions
  3. Non-Merchandise Items in a Blind Return

Non-Merchandise Items in a Blind Return

To return non-merchandise items in a blind return:

  1. Click Return Item option in the sale screen.

    The system prompts whether the customer has a receipt or serial number for the return item.

  2. Click No.

  3. Click Return Non-Merchandise.

    Xstore Point of Service prompts for the category of non-merchandise item.

    Figure 4-13 List of Non-Merchandise Categories


    List of Non-Merchandise Categories

  4. Select the category of the non-merchandise item:

    • Click the category.

    • Use the up and down arrows to highlight the correct category, then press the Spacebar.

  5. Click OK.

    Figure 4-14 Security Verification Prompt


    Security Verification Prompt

  6. If prompted for a security login to return a gift card or gift certificate, enter the security information or request access from a person with the appropriate security permissions.

  7. Enter the information required for the item. This will vary depending upon the configuration of your system and the category of the item returned.

  8. Select the reason for the return:

    • Click the reason.

    • Use the up and down arrows to highlight the reason, then press Spacebar.

  9. Click OK.

  10. If you are prompted for additional information:

    1. Enter the information.

    2. Click OK.

  11. Do one of the following:

    • Click Add Tenders to tender the transaction.

      Note:

      If your store has a maximum amount for a blind return, you may be prompted for manager approval, or you may not be permitted to complete the transaction. Ask your manager for assistance.

    • Click Exit Return to return to the sale screen to continue selling items.

    • Click Return Item to perform another return (for example, items that appear on an original receipt).

    • Click Change Item to modify an item. See Modify a Line Item for more information.

    • Click Add Discount to reduce the amount due to the customer.

    • Click Return Non-Merch to return a non-merchandise item. See

    • Click Item Lookup to find a return item Item ID for a return item. See Item Lookup.