Reprint Receipts and Documents
The reprint options provide a way to recover when there is a printer error or the printer jams. They allow you to reprint a receipt or a rebate offer for the customer.
Figure 3-40 Login Screen - Receipt Reprint Options Menu Button
![Login Screen - Receipt Reprint Options Menu Button Login Screen - Receipt Reprint Options Menu Button](img/bteloginscreen.png)
Reprint the Last Receipt
To reprint the last receipt created by the register:
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Go to the register login screen.
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Click Receipt Reprint Options.
Figure 3-41 Receipt Reprint Options Menu
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Click Reprint Last Receipt.
Oracle Retail Xstore Point of Service prompts whether to reprint the last receipt.
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Click Y to reprint the last receipt.
Note:
The receipt is clearly labeled as a reprinted receipt.
Reprint a Document
To reprint a document (such as a rebate offer):
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Go to the register login screen.
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Click Reprint Document. See Figure 3-41.
The Reprint Document Lookup window opens.
Figure 3-42 Reprint Document Lookup Form
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Enter the search information for the document:
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Series ID - Enter the ID for the document series.
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Document Type - Select the type of document.
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Vendor - Enter the name of the vendor who produced the document.
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Click Process
Oracle Retail Xstore Point of Service displays a list of documents matching the search criteria.
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Click the correct document.
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Press Enter.
Oracle Retail Xstore Point of Service reprints the document on the report printer.
Note:
If the document is not in PDF format, it may also print on the receipt printer.
Print a Rebate Receipt
Rebate receipts may be offered to customers so that they can retain the original receipt for a purchase, and mail in the rebate receipt as proof of purchase.
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Go to the register login screen.
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Click Rebate Receipt.
The system prompts for transaction information.
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Enter the transaction information by doing one of the following:
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Scan the barcode on the original sale receipt.
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Enter the barcode information and press Enter.
The rebate receipt prints on the receipt printer.
Note:
The receipt is clearly labeled as a rebate authorization receipt. This receipt cannot be used for merchandise returns.
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Print a Gift Receipt
During a transaction, items may be selected for a gift receipt before a tender is selected, or between adding tenders. Gift receipts can also be issued immediately after a completed sale transaction, or from the Electronic Journal for eligible items in a transaction. Eligible items include regular sale items, special order pickup items, and layaway pickup items.
Select Gift Certificate Items in a Sale
While a sale transaction is being performed, you may use the following steps to select items to be issued gift certificates:
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Click Gift Receipt during a sale transaction.
Figure 3-43 Sale Menu - Gift Receipt Button
Oracle Retail Xstore Point of Service displays a list of items eligible for gift receipts.
Figure 3-44 List of Items Eligible for a Gift Receipt
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Select the gift certificate items by doing one of the following:
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Click each item.
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Use the up and down arrows to move to the correct item, then press the Spacebar to highlight it.
Note:
Click Select All to select all items in the list.
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Click OK.
The gift certificate items are labeled in the View Port with a gift icon. Gift certificates will be printed at the end of the transaction.
Figure 3-45 Gift Icon
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At the end of the transaction, if you are prompted whether to group gift certificate items, see Group Gift Receipt Items.
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At the end of the transaction, you may be prompted whether to print a gift certificate for each item:
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Click Yes to print a gift certificate for each item.
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Click No to print one gift certificate for all items.
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Group Gift Receipt Items
After tendering the sale, if there are multiple items that have been labeled as requiring a gift receipt, you may be prompted whether to group items on separate gift receipts. For example, you can group 2 items on one receipt, and 3 items on another receipt.
Figure 3-46 Multiple Gift Items - Group Receipts Prompt
![Multiple Gift Items - Group Receipts Prompt Multiple Gift Items - Group Receipts Prompt](img/btegroupgiftreceipts.png)
To group items on gift receipts:
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If you are prompted whether to group gift receipts, select an option:
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Click Yes to group gift receipt items.
A gift receipt grouping window opens.
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Click No to continue the transaction without creating gift receipt groups.
Figure 3-47 Items for Gift Receipts
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Select the items to group on one gift receipt by doing one of the following:
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Click each item.
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Use the up and down arrows to select an item, then press Spacebar to highlight it.
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Click Add Grouping.
The selected items are grouped into one gift receipt and removed from the list.
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Click Finish and Print to print the gift receipts and complete the transaction.
Create Gift Receipts After a Sale
To create gift receipts for a previously completed transaction:
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Click Receipt Reprint Options at the register login screen. See Figure 3-40.
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Select a receipt reprint option:
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Click Reissue Gift Receipt reprint only the gift receipts.
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Click Reprint Last Receipt to reprint gift receipts and the transaction sale receipt.
A Transaction Lookup prompt opens.
Figure 3-48 Transaction Lookup Prompt
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Enter the transaction barcode by doing one of the following:
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Scan the barcode on the transaction receipt.
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Enter barcode information and press Enter.
Oracle Retail Xstore Point of Service displays a list of items eligible for a gift receipt.
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Select the gift receipt items using the appropriate procedure:
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Oracle Retail Xstore Point of Service prints the receipts.