Reprint Receipts and Documents

The reprint options provide a way to recover when there is a printer error or the printer jams. They allow you to reprint a receipt or a rebate offer for the customer.

Figure 3-40 Login Screen - Receipt Reprint Options Menu Button

Reprint the Last Receipt

To reprint the last receipt created by the register:

1. Go to the register login screen.

2. Click Receipt Reprint Options.

   Figure 3-41 Receipt Reprint Options Menu

   
   

   

   
   

3. Click Reprint Last Receipt.

   Oracle Retail Xstore Point of Service prompts whether to reprint the last receipt.

4. Click Y to reprint the last receipt.

   Note:

   The receipt is clearly labeled as a reprinted receipt.

Reprint a Document

To reprint a document (such as a rebate offer):

1. Go to the register login screen.

2. Click Reprint Document. See Figure 3-41.

   The Reprint Document Lookup window opens.

   Figure 3-42 Reprint Document Lookup Form

   
   

   

   
   

3. Enter the search information for the document:

   • Series ID - Enter the ID for the document series.

   • Document Type - Select the type of document.

   • Vendor - Enter the name of the vendor who produced the document.

4. Click Process

   Oracle Retail Xstore Point of Service displays a list of documents matching the search criteria.

5. Click the correct document.

6. Press Enter.

   Oracle Retail Xstore Point of Service reprints the document on the report printer.

   Note:

   If the document is not in PDF format, it may also print on the receipt printer.

Print a Rebate Receipt

Rebate receipts may be offered to customers so that they can retain the original receipt for a purchase, and mail in the rebate receipt as proof of purchase.

1. Go to the register login screen.

2. Click Rebate Receipt.

   The system prompts for transaction information.

3. Enter the transaction information by doing one of the following:

   • Scan the barcode on the original sale receipt.

   • Enter the barcode information and press Enter.

   The rebate receipt prints on the receipt printer.

   Note:

   The receipt is clearly labeled as a rebate authorization receipt. This receipt cannot be used for merchandise returns.

Print a Gift Receipt

During a transaction, items may be selected for a gift receipt before a tender is selected, or between adding tenders. Gift receipts can also be issued immediately after a completed sale transaction, or from the Electronic Journal for eligible items in a transaction. Eligible items include regular sale items, special order pickup items, and layaway pickup items.

Select Gift Certificate Items in a Sale

While a sale transaction is being performed, you may use the following steps to select items to be issued gift certificates:

1. Click Gift Receipt during a sale transaction.

   Figure 3-43 Sale Menu - Gift Receipt Button

   
   

   

   
   

   Oracle Retail Xstore Point of Service displays a list of items eligible for gift receipts.

   Figure 3-44 List of Items Eligible for a Gift Receipt

   
   

   

   
   

2. Select the gift certificate items by doing one of the following:

   • Click each item.

   • Use the up and down arrows to move to the correct item, then press the Spacebar to highlight it.

   Note:

   Click Select All to select all items in the list.

3. Click OK.

   The gift certificate items are labeled in the View Port with a gift icon. Gift certificates will be printed at the end of the transaction.

   Figure 3-45 Gift Icon

   
   

   

   
   

4. At the end of the transaction, if you are prompted whether to group gift certificate items, see Group Gift Receipt Items.

5. At the end of the transaction, you may be prompted whether to print a gift certificate for each item:

   • Click Yes to print a gift certificate for each item.

   • Click No to print one gift certificate for all items.

Group Gift Receipt Items

After tendering the sale, if there are multiple items that have been labeled as requiring a gift receipt, you may be prompted whether to group items on separate gift receipts. For example, you can group 2 items on one receipt, and 3 items on another receipt.

Figure 3-46 Multiple Gift Items - Group Receipts Prompt

To group items on gift receipts:

1. If you are prompted whether to group gift receipts, select an option:

   • Click Yes to group gift receipt items.

     A gift receipt grouping window opens.

   • Click No to continue the transaction without creating gift receipt groups.

     Figure 3-47 Items for Gift Receipts

     
     

     

     
     

2. Select the items to group on one gift receipt by doing one of the following:

   • Click each item.

   • Use the up and down arrows to select an item, then press Spacebar to highlight it.

3. Click Add Grouping.

   The selected items are grouped into one gift receipt and removed from the list.

4. Repeat Steps 2 to 3 for each gift receipt group.

5. Click Finish and Print to print the gift receipts and complete the transaction.

Create Gift Receipts After a Sale

To create gift receipts for a previously completed transaction:

1. Click Receipt Reprint Options at the register login screen. See Figure 3-40.

2. Select a receipt reprint option:

   • Click Reissue Gift Receipt reprint only the gift receipts.

   • Click Reprint Last Receipt to reprint gift receipts and the transaction sale receipt.

   A Transaction Lookup prompt opens.

   Figure 3-48 Transaction Lookup Prompt

   
   

   

   
   

3. Enter the transaction barcode by doing one of the following:

   • Scan the barcode on the transaction receipt.

   • Enter barcode information and press Enter.

   Oracle Retail Xstore Point of Service displays a list of items eligible for a gift receipt.

4. Select the gift receipt items using the appropriate procedure:

   • Select Gift Certificate Items in a Sale

   • Group Gift Receipt Items

5. Oracle Retail Xstore Point of Service prints the receipts.