Sell a Warranty

When you sell an item that is eligible for a warranty or service plan, the system automatically displays a list, in the Message Window, of plans that are available for the specific item.

Figure 14-1 Warranty Plans

Note:

Items that are eligible for warranty plans but have not been associated with any plan show a No Warranty Purchase icon next to them in the View Port.

When are prompted to select a warranty:

1. Select whether to add a warranty:

   • Select Decline Warranty to continue the transaction without adding a warranty.

   • Select the warranty to add:

     • Click the warranty.

     • Use the up and down arrows to highlight the warranty.

2. Click Add Plan.

   The warranty is added to the transaction and Xstore Point of Service prompts for the customer to assign to the warranty.

   • If a customer is associated with the transaction, Xstore Point of Service prompts whether to assign the current customer to the warranty. Continue with Step 3.

   • If no customer is associated with the transaction, Xstore Point of Service prompts for customer information for the warranty. Continue with Step 4.

   Note:

   Because a warranty must have an owner, you must associate a customer name with the warranty plan. The plan owner may be a different person than the customer who purchases the item and the warranty. For example, the customer may purchase an item as a gift and wants to assign the warranty to the person receiving the gift.

   Figure 14-2 Warranty Current Customer Prompt

   
   

   

   
   

3. Indicate whether to assign the warranty to the current customer:

   • Click Yes to assign the warranty to the current customer.

     Continue the transaction.

   • Click No to assign the warranty to a different customer.

     Xstore Point of Service prompts for the warranty owner.

4. Enter the warranty owner information.

5. Click Yes.

   The person's name is added to the warranty.

   Figure 14-3 Sale Customer Different than the Warranty Plan Owner