21 Gift Registry
The Gift Registry feature is a tool to assist the customer in purchasing gifts for someone registered. Items in a sale transaction can be associated to a registry. Gift Registry is available if you are using Oracle Retail Customer Engagement Cloud Services. The following can be done in the sale mode of Xstore POS:
Gift Registry Maintenance on Desktop, Tablet, and Thin client devices is accessible outside of a sale for creating, editing and maintaining the gift register. Refer to the following topics for more information about the gift registry maintenance functions.
Selling Gift Registry Items
To sell an item off a gift registry, you must first assign the gift registry to the sale or order. Gift registry sales can be added to special orders as well as Oracle Retail Order Broker Cloud Service orders.
Assign the Gift Registry
Note:
If your system is offline, you cannot access the gift registry from Customer Engagement. However, if you've already accessed the gift registry and are making modifications, the registry updates once your system is back on-line.
Note:
If the printed gift registry is available, scan the bar code to assign the gift registry to the sale.
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From the Sale screen Context Menu, select Register Options.
Figure 21-1 Sale Screen Context Menu
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From the Register Options menu, select the Assign Gift Registry menu button.
Figure 21-2 Register Options Context Menu
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Enter the search criteria and select Process.
Figure 21-3 Gift Registry Search
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Select the desired registry from the returned list.
Figure 21-4 Gift Registry Search List
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The Sale screen displays.
Figure 21-5 Gift Registry - Item Added
Enter an item from the gift registry to purchase. The view port displays a gift registry number and gift receipt icon.
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Complete the Sale. See Entering Items and Tendering the Transaction.
Select whether to include the item price on the gift receipt.
Figure 21-6 Item Price on Gift Receipt Prompt
Note:
Xstore automatically prints a gift receipt for Gift Registry items based on your store's configuration.
Returning/Cancelling Gift Registry Items
If an item is purchased in a regular sale transaction, assigned to a gift registry, and then a verified return is done on that transaction later, Xstore automatically updates the purchase quantity on the registry as a result of the return.
For Order Broker orders you must assign the gift registry manually prior to entering the return or cancelling the order.
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Assign the customer to a sale.
Note:
For Order Broker orders, assign the gift registry. Select Register Options - Assign Gift Registry (see Assign the Gift Registry).
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Return the item or cancel the order:
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Return the item (see Return Transactions).
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Cancel the order (see Cancel Order Items or an Entire Order).
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