Email Engagement AMI Customer Education Report - Residential
The email Engagement Customer Education Report is the second report sent to residential customers in the program. By default, it is delivered 90 days after smart meter installation. It directs the customer to utility web pages where they can view more of their energy use trends and enroll in other AMI programs and communications offered by the utility. It also includes a smart meter insight that shows customers the time of day when they use the most energy.
Configuration Options
For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.
Note:
In addition to the configuration options listed in the table below, be aware that the text that appears in this communication can be configured to meet the needs of your utility. The default, recommended text appears in the image above. If you want to update the default text, contact your delivery team. For detailed information about the default language and user experience, see the Product Overview.| Configuration Option | Input Value |
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Subject Line (Not Depicted) The email subject line may be altered. Default: "Have you taken advantage of your new smart meter?" |
Optional Choose one of the following:
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Introduction Only minor text changes should be made to the report introduction. Default: "<Customer Name>, Let’s take a look at your personalized smart meter insights!" |
Optional Choose one of the following:
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