Print Engagement AMI Customer Education Report

Print Engagement AMI Customer Education Report - Residential

The print Engagement Customer Education Report is the second report sent to residential customers in the program. By default, it is delivered 90 days after smart meter installation. It directs the customer to utility web pages where they can view more of their energy use trends and enroll in other AMI programs and communications offered by the utility. It also includes a smart meter insight that shows customers the time of day when they use the most energy.

Front Page

This image shows an example of the front page of the report.

Back Page

This image shows an example of the back page of the report.

Configuration Options

For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.

Note:

In addition to the configuration options listed in the table below, be aware that the text that appears in this communication can be configured to meet the needs of your utility. The default, recommended text appears in the image above. If you want to update the default text, contact your delivery team. For detailed information about the default language and user experience, see the Product Overview.

Configuration Option	Input Value
Introduction Only minor text changes should be made to the report introduction. Default: "New energy insights from your smart meter!"	Optional Choose one of the following: Use the default option. Talk to your Service Delivery Manager for introduction text editing options.
Marketing Module Talk to your Service Delivery Manager for Marketing Module options. If no marketing module is chosen, or the household is not eligible, this space can be left blank	Optional Choose one of the following: Do not use a marketing module. Talk to your delivery team about using a marketing module.
Footer Text By default, the statement "We're here to help" is followed by the utility's phone number, email address, and website. You can also use this space to include any additional text you want the reader to know, or that you need to include for legal reasons.	Optional Choose one of the following: Use the default statement and no additional text. Use the default statement and the following additional text: Talk to your delivery team about footer text options.

Configuration Option

Input Value

Introduction

Only minor text changes should be made to the report introduction.

Default: "New energy insights from your smart meter!"

Optional

Choose one of the following:

Use the default option.
Talk to your Service Delivery Manager for introduction text editing options.

Marketing Module

Talk to your Service Delivery Manager for Marketing Module options. If no marketing module is chosen, or the household is not eligible, this space can be left blank

Optional

Choose one of the following:

Do not use a marketing module.

Talk to your delivery team about using a marketing module.

Footer Text

By default, the statement "We're here to help" is followed by the utility's phone number, email address, and website.

You can also use this space to include any additional text you want the reader to know, or that you need to include for legal reasons.

Optional

Choose one of the following:

Use the default statement and no additional text.

Use the default statement and the following additional text:

Talk to your delivery team about footer text options.