Viewing Usage Details for a Service Contract

Below the chart, the Usage Report displays a list of detailed records about the usage for the selected service contract. You can click on the Bill Amount in any of the records to view the Bill Segment Drawer. See Viewing Bill and Bill Segment Details for additional information.

To view usage details for a service contract:

  1. Search for and select a billing account, and then click the Usage tab.
  2. The Service Contract Usage Map appears, and all associated service contracts are displayed as pins in the map, and in a list to the left of the map.
  3. Click on a pin in the map, or on a service contract in the list.

    If you click on a pin that includes multiple service contracts, you will then need to click on the service contract you want to view from the Select a service contract window.

    Additionally, your utility can disable usage options for service contracts that are billed using a flat fee. Therefore, some service contracts might not be clickable, as there is not detailed usage data to view.

  4. The system displays the Usage History chart in the work area.
  5. Use these options to change your display:
    • Unit of Measure filter
    • View filter
    • Scroll left and right to display different date ranges

      Be aware that the date range available for viewing is determined by the Historical Data Range Profile Option set by your utility. By default, the Historical Data Range is set to allow you to view 3 years of data.

  6. Hover over a bar to view usage details.
  7. Click on a bar to display a more detailed chart.
  8. Scroll down to the Usage Report to view additional details about the service contract.
  9. To view bill segment details, click on the Billed Amount column for a record in the report. See Viewing Bill and Bill Segment Details for additional information.
  10. You can also change the date range of the displayed data, and export the data in the list. Be aware that the date range filter uses the billing date to determine which records to display. See Exporting Data from Account 360 for additional information.

Parent topic: Using the Service Contract Usage Map