2 System Diagnostics and Troubleshooting Strategies

This section provides strategies for using the diagnostic tools to troubleshoot your Oracle x86 server.

• When to Run the Tools

• System Diagnostics and Troubleshooting Scenarios

• Preliminary Troubleshooting Procedures

When to Run the Tools

The following table lists the suggested order of troubleshooting procedures when you have an issue with the server.

Step	Troubleshooting Task	Link
1	Gather initial service visit information.	Gather Information for Service Information to Gather for Troubleshooting
2	Investigate any power-on problems.	Troubleshoot Power Problems
3	Perform external visual inspection.	Inspect the External System
4	Perform internal visual inspection.	Inspect the Internal System
5	Look at the Oracle ILOM Summary Information page and the Open Problems page in the web interface. Replace any failed components.	View Open Problems on a System (Web)
6	Run HWdiag commands to test system components.	Using the Oracle ILOM Diag Shell
7	Run UEFIdiag to execute a quick diagnostic and detect problems on all CPU, memory, disk drives, and I/O devices.	Using UEFI Diagnostics