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Managing Collections Preferences


Siebel administrators use this screen to define and update factors that determine how the collections process is executed, for example promise-to-pay preferences, PTP excluded dates, PTP followup dates, and default followup activities.

Table 7 describes the types of information, that is Preferences, PTP Follow-Up, PTP Excluded Dates, and Activity Follow-Up, that appears in the Collection Summary view.

Table 7. Collection Preferences View
Summary
Comments

Preferences

Describes the promise to pay preferences, for example dollar amount and time tolerance for the financial account.

PTP Follow-Up

Defines the followup days for broken PTP by method of payment.

PTP Excluded Dates

Lists the promise to pay excluded dates. Administrators can add dates to define their companies collections preferences.

Activity Follow-Up

Describes the followup activities, for example Inbound or Outbound Call.

To set up a promise-to-pay tolerance amount

  1. Navigate to the Administration - Collections > Collections Preferences view.
  2. In the Preferences form, complete the necessary fields.

    Some fields are described in the following table.

Field
Comments

Tolerance Amount

The Tolerance Amount is the least amount of payment that the collection agent will tolerate from the customer. How much Tolerance (in Amount & %) can be given for a Promise to Pay for various accounts. Based on this tolerance, promise-to-pays can be broken if the amount received is in the limits of the tolerance on promised date. Therefore, the Tolerance Amount is a check to evaluate if PTP records are broken or not. The amount is the limit of tolerance.

Maximum Days in Future

10 (Promise-to-Pay Due Date Validation)

Not Today, Not on Sunday, Not on Saturday check boxes

Promise-to-Pay Due Date Validation

Min Days before Cure

Cure Process, Cure Duration (Days)

For example 55

Wait before follow up

Repossession

For example 2

Replace existing position

Manual Assignment Preferences

Checked

To view system preferences for the Collections processes

  1. Navigate to Application - Administration > System Preferences view.
  2. In the System Preferences list, query for *CF*.

    Collections Processes that have already been set up appears as described in the following table.

System Preference Name
System Preference Value

CF_CURE_DURATION

10

CF_CURE_TOLERANCE_DAYS

55

CF_PTP_FUTURE_DAYS_MAX

10

CF_PTP_NOT_SATURDAY

Y

CF_PTP_NOT_SUNDAY

Y

CF_PTP_NOT_TODAY

Y

CF_PTP_TOLERANCE_AMNT

1.00

CF_REPLACE_EXIST_POS

Y

CF_REPO_FOLLOW_UP

2

To set up PTP excluded dates

  1. Navigate to the Administration - Collections > Collections Preferences view.
  2. In the PTP Excluded Dates list, create a new record and complete the necessary fields.

    Some fields are described in the following table.

    Field
    Example

    Name

    Christmas

    Excluded Date

    12/25/05

To set up a promise to pay followup definition

  1. Navigate to the Administration - Collections > Collections Preferences view.
  2. In the PTP Follow-Up list, create a new record and complete the necessary fields.

    Some fields are described in the following table.

    Field
    Examples

    Method of Payment

    Western Union, Cheque by Phone, Mail, Overnight Mail.

    Number of Days

    The default is set to 1.

To set up an activity followup definition

  1. Navigate to the Administration - Collections > Collections Preferences view.
  2. In the Activity Follow-Up list, create a new record and complete the necessary fields.

    Some fields are described in the following table.

    Field
    Examples

    Activity Type

    Call - Inbound, Call Outbound, and so on

    Activity Disposition

    Left Message, No Answer, PTP, or Other.

    Number of Days

    The default is set to 1.

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