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You can configure communications simulation, for any type of Siebel client, for individual users or groups of users. In addition to the client scenarios described earlier in this section for enabling communications, the Communications Simulator also supports the Siebel Mobile Web Client, connected to a local database.
The Communications Simulator enables you to test parts of your communications configuration, such as event and command definitions. It can also help you to train agents in handling communications work items in the Siebel applications.
NOTE: The Communications Simulator does not simulate outbound email, such as may be sent using the Send Email button on the communications toolbar. (The Send Email button is available through the Initiate Work Item button.)
|Siebel Communications Server Administration Guide|