Siebel Server Sync Guide > Setting Up and Using Siebel Outlook Add-In >

Using Siebel Outlook Add-In


The Siebel Outlook Add-In adds a Siebel Options menu, a Siebel toolbar, and right-click menu items to the Microsoft Outlook interface. These features let you link to records in the Siebel application. You can also remove links using these controls.

Table 41 lists the types of Siebel records that you can link to from Outlook.

Table 41. Supported Outlook-to-Siebel Record Linking
Outlook Record Type
Can Link to These Siebel Record Types

Calendar

Account

Opportunity

Project

Service Request

Task

Account

Opportunity

Project

Service Request

Contact

Account

Opportunity

Project

Each Outlook record can support a single link to each Siebel record type. For example, an Outlook contact can link to one Siebel account, one Siebel opportunity, and one Siebel project. If you link to a new Siebel record and a link of that type already exists, the new link replaces the old link.

You can associate the same Siebel record to multiple Outlook records. By selecting multiple Outlook records, and then associating the Siebel records, you can assign the same Siebel record to multiple Outlook records in a single operation.

Topics in This Section

Linking to Siebel Data from Outlook

Using Outlook Add-In Quick Links

Using Outlook Add-In Links

Removing Links to Siebel Data

Siebel Server Sync Guide Copyright © 2007, Oracle. All rights reserved.