Diagnostics capture allows you to easily take snapshots of your diagnostic information for troubleshooting purposes.
On your Search Administration instance, go to
http://hostname:port/dyn/admin/nucleus/atg/search/.
routing/RoutingSystemService/Click the RoutingSystemService Capture Diagnostics link.
Select the data you want to capture.
System Summary—An
index.htmlfile and child pages describing the Routing system, providing a simplified version of what you see inRoutingSystemServiceandSearchEngineService. At the top-level are the environments, with the current index, hosts, and engines. The engine pages include the initial and recent commands for every Routing instance at the time of the capture.Engine Logs—All engine logs.
Engine Configuration Files—All XML configuration files for those machines with engines.
Engine Activity Files—Contents of the
searchEngineActivitydirectory from every Routing instance.Application Server Logs—All application server logs from every Routing instance.
Archived Application Server Logs—All archived application server logs from every Routing instance.
Current Index files for Selected Environments—Check off an environment to include the index files (
.idxand.stg) currently served by the environment. If the files are missing from thedeploySharedirectory, then they will not be included. It is not possible to include old indexes.Note that all Routing instances must be running; if a Routing instance is not running, you cannot gather diagnostic information from that instance.
Note that the more information captured, the larger the archived files will be; indexes and application server logs are particularly large, but are also extremely important information sources. Capture only the necessary information, and be sure that your deployment share has enough space.
Click Capture. The files are zipped together and saved in your deployment share directory.
Once the archives are no longer needed, you can delete the files to save space.
