The /atg/svc/agent/ui/formhandlers/TicketingActor contains the addNote actor-chain, which is used to add a call note to a ticket in Commerce Service Center:

Parameter

Description

noteText

The text of the note.

share

Identifies if the note should be shared with the customer.

inbound

Marks the note as either being “inbound”, which is a note that was initiated by the customer, or “outbound”, which is a note initiated by the agent.

noteType

The type of note, which, in this case, is call.

Add Call Note Example
curl -v -b agent_cookies.txt -H "Content-Type: application/json" -d "{ "noteType":
"call", "noteText": \"The user would like to be notified if we get more inventory
in for this product.\", "share": "false", "inbound": "true" }"
"http://localhost:8180/rest/model/atg/svc/ui/formhandlers/TicketingActor/
addNote"

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