Order Types (Oracle Service Help--Production)


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Order Types

Order types determine the processing flow of the repair orders created by you. The sales order goes through the order cycle determined by the order type. The order type also determines accounting rules, invoicing rules, price list, etc.

While creating sales orders for repairs and returns, you should use an order type that does not have Service Interface as a cycle step. This is to ensure that the installed base does not get updated with incorrect information. For replacements, use an order type that includes Service Interface as a cycle step because replacements are automatically updated in the installed base if a customer product is linked with the repair. Separate Profile options may be set to default order types for Repair and Return and Replacement sales orders.

Order Types

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