Managing Collections

See Managing Collections.

Added new chapter describing the collection process.

Administrator Procedures for Collections

See Administering Collection Tasks.

Added new topics describing how Siebel administrators manage Collection processes and tasks.

Siebel Automotive Workflows

See Activating Siebel Automotive Workflows.

Added new topic describing how administrators activate Siebel Automotive workflows.

Creating and Using Assignment Rules

See Creating Assignment Rules for Collection Assignments and Using Assignment Rules.

Added new topics describing how administrators create and use assignment rules.

Collection Preferences and Collection Correspondence Administration

See Managing Collections Preferences and Managing Collection Correspondence Administration.

Added new topics describing how administrators manage the Collections Preferences and Collection Correspondence Administration screens.

Automating the Cure Process

See Automating the Cure Process.

Added new topic describing how administrators automate the cure process.

End-User Procedures for Collections

See End-User Procedures for Collections

Added new topics describing how Siebel end-users (collection agents and managers) perform Collection tasks.

Reviewing Account Summaries

See Reviewing Account Summary and Related Account Information

Added new topic describing how end-users review work summary and related-account information.

Reassigning and executing collection records. For more information, see Managing Collection Reassignments and Managing Collection Reassignments.

Added new topics describing how end-users reassign and execute collection records.

Recording promise-to-pay records. For more information, see Capturing Promise-to-Pay Records.

Added new topic describing how end-users record promise-to-pay records.

Managing the cure process. For more information, see Managing the Cure Process.

Added new topic describing how end-users manage the cure process.

Managing the repossession process. For more information, see Managing the Repossession Process.

Added new topic describing how end-users manage the repossession of a vehicle.

Managing the skip trace and impound service request processes. For more information, see Managing Skip Trace and Impound Service Requests.

Added new topic describing how end-users manage the skip trace and impound service request processes.

Tracking and recording insurance information. For more information, see Managing Insurance Information.

Added new topic describing how end-users track and record insurance information.