Default Email Client

DefaultMailClient

Set to one of the following:

• Siebel Mail Client
• Lotus Notes
• Microsoft Outlook

Corresponds to the Outbound Communications user preference Email Client. The parameter setting is in effect unless it is overridden by this user preference.

If the value is either Lotus Notes or Microsoft Outlook, then the name of the applicable email form must also be specified, using other parameters.

The default value is Siebel Mail Client.

Email Client Debug Level

DebugLevel

Specifies the level of debugging information to be logged when Lotus Notes or Microsoft Outlook is used for Send Email.

Set it to one of the following:

• 0 - No logging will occur for the email client.
• 1 - Logging will occur for ActiveX and JavaScript (Siebel eScript) associated with the email client. Debugging information is logged to the file siebelmail.log on each user's desktop.

The siebelmail.log file tracks the execution of scripts associated with the Notes or Outlook form.

When this parameter is set to 1, email client debugging information is logged as follows:

• For Microsoft Outlook, the file siebelmail.log is overwritten for each new email message that is sent. Additional debugging data is displayed as messages in the user's email mail, with a subject line in the form SiebelDebugLog_activity_ID.
• For Lotus Notes, additional debugging data is logged to the file SiebelEmaildbg.log on in the Lotus Notes directory.

NOTE:  Set this parameter to 1 for a development or test environment only. For a production environment, set it to 0.

Email Temporary Attachment Location

SiebelExtMailClient
AttDir

Specifies the name of the directory to be used to temporarily store email attachments. Specify the name in the following general form (entered on one line):

clientpath;serverpath

where clientpath identifies the server machine and path to the attachments directory, as accessed from client machines, and serverpath identifies the same directory as accessed from the server itself:

• If the server machine is running Microsoft Windows, then the two elements defined here must be identical. For example:

  \\servername\attachment;
\\servername\attachment

• If the server machine is running on a supported UNIX platform, then the left element represents how Windows clients access the directory, while the right element represents the path on the UNIX server machine itself. For example:

  \\aixhost\attachment;
/export/user/attachment

• For Siebel Mobile Web Client deployments on Microsoft Windows platforms, a local attachments directory is required if users will run the Siebel application while disconnected from the network. The two elements defined here must be identical. For example:

  C:\temp;C:\temp

For more information, see Creating and Configuring the Attachments Directory.

Siebel/Lotus Form

LotusForm

Specifies the name of the email form to use as a global default, when Lotus Notes is used as the email client. Typically, set this parameter to Siebel Memo.

Corresponds to the Outbound Communications user preference Siebel/Lotus Form. The parameter setting is in effect unless it is overridden by this user preference.

For more information, see About Installing the Siebel Email Form and subsequent sections applicable to Lotus Notes.

Siebel/Outlook Form

OutlookForm

Specifies the name of the email form to use as a global default, when Microsoft Outlook is used as the email client. Typically, set this parameter to IPM.Note.Siebel.

Corresponds to the Outbound Communications user preference Siebel/Outlook Form. The parameter setting is in effect unless it is overridden by this user preference.

For more information, see About Installing the Siebel Email Form and subsequent sections applicable to Microsoft Outlook.