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Siebel Field Service Guide > Business Service Methods Reference for Field Service > Charges > FS Service Charge Business ServiceThe FS Service Charge business service is used to create charges and control invoicing for service requests and activities. This business service is called directly from C++ code on the applet class. The business service is called from the code rather than from a workflow in order to support handheld products. This business service includes the following methods:
If, as administrator, you want to create your own workflow, follow the flow illustrated in Figure 39. This figure shows the flow of control for the methods that are exposed by this business service. Figure 39 also shows several instances where the CreateCharge method is driven by the user properties on the business component. These user properties pass information to the user interface about which business services and methods to call. To alter the flow for the service charges, you must edit the user properties on the business components listed in Table 137. Each individual item in the flow can be added or removed using these user properties. |
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Siebel Field Service Guide |