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Process for Logging Change Requests

After you have set up Siebel Quality, Quality Assurance testers and others can log CRs.

1. Query for Existing CRs. After identifying a product issue, but before logging a new CR, the CR creator queries to see whether a duplicate issue already exists. See Querying for Existing Change Requests.
   • Update Existing CR Comments. If the search reveals an existing CR for the issue, the CR creator enters a comment with relevant information that may not already be recorded.
   • Log New CR. If the CR creator cannot find an existing issue, she then creates a new CR. See Logging Change Requests and Generating Change Requests from Service Requests.
2. Add Attachment. Optionally, the CR creator can add attachments such as screen captures and configuration files to clarify the issue. See The new CR appears in the Quality screen's Customer Change Requests view..

These tasks are illustrated in Figure 30.

Figure 30. Quality Assurance Logging Process