Getting Started with Siebel Offline Client for Life Sciences > Conducting Customer Calls > Conducting Calls for Accounts >

Entering or Updating Account Call Details

To enter or update the details of the call on the Account Call Detail page, complete the following procedure.

To enter or update account call details

1. From the Account Call page, click the Call Details tab.
2. Update any of the editable fields for the key call information by clicking that field and entering your information, as listed in the following table.

   NOTE:  When you click an editable field, picklists, text boxes, and date selectors appear automatically depending on the field type.

   Field	Description
   Account	The account that is associated with this call. This field is read-only.
   Address	The account's street address. For Siebel CRM, you can only read existing associations between address and account by default.
   City	The account's city. This field is read-only.
   State	The account's state or province. This field is read-only.
   Postal Code	The account's postal code. This field is read-only.
   Work	The account's work phone number. This field is read-only.
   Cell	The account's mobile phone number. This field is read-only.
   Description	Additional information about the call.
   Start Date	The start date and time for the call.
   End Date	The end date and time for the call.
   Duration	The duration of the call, which is equal to the difference between the call's end time and the start time. This field is read-only.
   Objective	The objective of the call.
   Status	The status of the call, which can be Planned, Signed, or Submitted. This read-only status field is changed when users click Get Signature or Submit.
   Type	The call type, such as Call, Approval, To Do, Presentation, Approval.
   Cost	The costs associated with the call.
   Next Call	The objective for the next call.

3. Click Submit.