Getting Started with Siebel Offline Client for Life Sciences > Conducting Customer Calls > Conducting Calls for Contacts >

Entering or Updating Professional Call Details

To enter or update the details of the call on the Call Details page, complete the following procedure.

To enter or update call details

1. From the Professional Call page, click the Call Details tab.
2. Update any of the editable fields for the key call information by clicking the field and entering information as required. The following table describes the fields.

   NOTE:  When you click an editable field, picklists, text boxes, and date selectors appear automatically depending on the field type.

   Field	Description
   Account	The account that is associated with this contact. This field is read-only.
   Address	The contact's street address. For Siebel CRM, you can only read existing associations between address and contact by default.
   City	The contact's city. This field is read-only
   State	The contact's state or province. This field is read-only.
   Postal Code	The contact's postal code. This field is read-only.
   Work	The contact's work phone number. This field is read-only.
   Cell	The contact's mobile phone number. This field is read-only.
   Description	Additional information about the call.
   Start Date	The start date and time for the call.
   End Date	The end date and time for the call.
   Duration	The duration of the call, which is equal to the difference between the call's end time and the start time. This field is read-only.
   Objective	Describes the reason for the call. For Siebel CRM, this is a menu list.
   Status	The status of the call, which can be Planned, Signed, or Submitted. This read-only status field is changed when users click Get Signature or Submit.
   Type	The call type, such as Call, Approval, To Do, Presentation, Approval.
   Cost	The costs associated with the call.
   Next Call	The objective for the next call.