Loyalty Management

Customer Lifetime Value

Segments customers based upon defined ranges of scores predicting customer lifetime value.

Churn Propensity

Segments customers based on defined ranges of scores estimating churn propensity.

Selling Propensity

Segments customers based on defined ranges of scores valuing the potential of up-sell and cross-sell opportunities.

Financial Risk

Segments customers based on defined ranges of scores predicting financial risk.

Actual Churn

Shows trending of actual customer churn, and actual customer acquisition, over time.

Revenue Management

Revenue Trends

Charts trends of order revenue and order volume over time, and identifies top products based on order revenue and volume.

Service Activations

Charts trends of service activations over time, and indicates top service activations based on order revenue and volume.

Service Modifications

Charts trends of service modifications over time, and indicates top service modifications based on order revenue and volume.

Service Disconnections

Charts trends of service disconnections over time, and identifies services with the highest disconnection volume.

Account Management

Sales Portal

Identifies top accounts, and related top products, based upon order revenue and order volume.

Service Activations

Charts trends of account service activations, and indicates top accounts based on service activation performance metrics.

Service Modifications

Charts trends of account service modifications, and indicates top accounts based on service modification performance metrics.

Service Disconnections

Charts trends of account service disconnections, and identifies accounts with the highest volume of disconnections.

Trouble Tickets

Provides trouble ticket trending charts, and performance indicators, for particular accounts, and for accounts with selected common characteristics.

Customer Satisfaction

Provides customer satisfaction trending charts, and performance indicators, for particular accounts, and for accounts with selected common characteristics.