This chapter covers assignment rule administration tasks for delegated assignment. It includes the following topics:

• Delegated Assignment Rule Administration Overview
• Process of Making an Assignment Rule Inheritable
  • Creating Child Assignment Rule Groups
  • Adding Owners to the Inheritance Access List
  • Adding Criteria Templates to Assignment Rules
• Process of Inheriting and Refining Delegated Assignment Rules
  • Inheriting Delegated Assignment Rules
  • Applying Templated Criteria to Inherited Assignment Rules
• Process of Delegating Assignment Rules to Others
• (Optional) Adding Designees to Assignment Rule Groups

These topics are organized to present information in a sequence roughly corresponding to the order in which you are likely to be concerned with the subjects described when using delegated assignment.

NOTE:  The procedures in this chapter are written for the Administration - Delegated Assignment screen and views unless noted otherwise. However, you can also perform these same operations using the Rule Group Explorer views in the Administration - Assignment screen.

Before performing the tasks in this chapter, you should be familiar with the assignment administration tasks explained in Assignment Rule Administration.