Bookshelf v7.5: Integration Using ASIs

ASIs allow you to integrate Siebel applications with other applications in real time.

The Accounts, Contacts, or Households screens use ASIs to exchange data with any external system such as a back-office application. These are listed in Table 39.

You must set up these ASIs shipped with your Siebel application before they can be used. This chapter provides the procedures that you must perform to set up these ASIs. Depending on your business needs, you may choose to set up ASIs and activate workflows for some or all of the GUI commands listed in Table 39.

For general information about ASIs, see Application Services Interface Reference.

Table 39. ASIs for Accounts, Contacts, and Households
Screen	GUI Command	Workflow	Outbound and Inbound ASI Pairs	End-User Information
Accounts	Update External System	Synchronize Account ASI	External Account Siebel Account	Siebel Call Center User Guide Siebel Sales User Guide
Accounts (Credit Profile view)	Refresh	Get Account ASI	External Account Siebel Account	Siebel Call Center User Guide Siebel Sales User Guide
Contacts	Update External System	Synchronize Contact ASI	External Contact Siebel Contact	Siebel Call Center User Guide Siebel Sales User Guide
Households	Update External System	Synchronize Household ASI	External Household Siebel Household	Siebel Call Center User Guide